Remote Japanese Travel Support Associate

JTB Hawaii, Inc.; Northern (KY); Hybrid; USD 23,000 - 30,000; Full time

Job summary

JTB Hawaii Travel, LLC seeks a Hawaii-Associate-Japanese Answering Service to support inbound Japan travelers. This remote position handles bookings, customer inquiries and upselling over phone, email and web.

Requires English and Japanese, travel-industry knowledge, and basic MS Office skills. The role operates 24/7 in a Japanese call center environment, with hourly pay from $17.00 to $22.50 and a remote work setup in Hawaii.

Qualifications

• Must be able to speak, read and write in English and Japanese.
• High school diploma or equivalent required.
• More than 1 year travel industry experience preferred.
• Basic computer skills including MS Office and email.

Responsibilities

• Use telephone, email and website to provide customer service and manage bookings for business partners and their customers.
• Upsell and book additional services as needed.
• Complete daily reports and communicate follow-up needs to the incoming shift.
• Escalate issues to management as required.
• Perform special projects and other duties as assigned.

Skills

English & Japanese

Tour industry knowledge

MS Office

10-key calculator

Education

High school diploma / equivalent

Tools

Windows OS

MS Office

Job description

JTB Hawaii Travel, LLC seeks a Hawaii-Associate-Japanese Answering Service to support inbound Japan travelers. This remote position handles bookings, customer inquiries and upselling over phone, email and web.

Requires English and Japanese, travel-industry knowledge, and basic MS Office skills. The role operates 24/7 in a Japanese call center environment, with hourly pay from $17.00 to $22.50 and a remote work setup in Hawaii.