Hawaii-Associate-Japanese Answering Service (Remote)

JTB Hawaii, Inc.; Northern (KY); Hybrid; USD 23,000 - 30,000; Full time

Job summary

JTB Hawaii Travel, LLC seeks a Hawaii-Associate-Japanese Answering Service to support inbound Japan travelers. This remote position handles bookings, customer inquiries and upselling over phone, email and web.

Requires English and Japanese, travel-industry knowledge, and basic MS Office skills. The role operates 24/7 in a Japanese call center environment, with hourly pay from $17.00 to $22.50 and a remote work setup in Hawaii.

Qualifications

• Must be able to speak, read and write in English and Japanese.
• High school diploma or equivalent required.
• More than 1 year travel industry experience preferred.
• Basic computer skills including MS Office and email.

Responsibilities

• Use telephone, email and website to provide customer service and manage bookings for business partners and their customers.
• Upsell and book additional services as needed.
• Complete daily reports and communicate follow-up needs to the incoming shift.
• Escalate issues to management as required.
• Perform special projects and other duties as assigned.

Skills

English & Japanese

Tour industry knowledge

MS Office

10-key calculator

Education

High school diploma / equivalent

Tools

Windows OS

MS Office

Job description

Hawaii-Associate-Japanese Answering Service (Remote)

Virtual

Job Description

Posted Tuesday, August 4, 2026 at 10:00 AM

JTB Hawaii Travel, LLC, (JHT) has evolved and expanded its operations, from an on-the-ground travel support services to inbound Japan travelers, to establishing itself as Hawaii's market leader in innovative entertainment and travel services. JTB Hawaii Travel continues to develop and integrate its expertise, experience and synergy in travel planning, destination promotion and event management as it seeks to further solidify its position as a full-fledged destination management company (DMC).

Dayforce Code: Hawaii-Associate-Japanese Answering Service

Pay Range: $17.00 to $22.50 hourly

Japanese Answering Service department is a 24-hour Japanese call center support service for our industry partners.

PRIMARY RESPONSIBILITIES: Assist customers as the Japanese Answering Service client’s service desk by providing information on various inquiries. Handle the sale and booking of optional tours and golf activities via telephone, email, and website.

Essential Job Functions

Percentage

Essential Job Functions

80%

• Use telephone, email, and website platforms to provide customer service and manage bookings for business partners and their customers. Upsell and book any additional services.

20%

Reporting:

• Complete daily reports at the end of each call.
• Communicate any situations requiring follow-up to the incoming shift.
• Escalate situations to management, as needed.

Other Duties:

• Performs special projects and other miscellaneous duties as assigned by management.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Experience

• High school diploma; or equivalent combination of education and experience.
• Possess more than 1 year of experience in the travel industry or equivalent skills.

Skills and Knowledge

• Must be able to speak, read and write in English and Japanese.
• Possess knowledge of the tour industry, tour movements, and arrangements; possess understanding of Japanese culture and etiquette.
• Possess working knowledge of basic computer systems, application programs such as Microsoft Office, email, and standard office equipment.
• Possess accurate math skills including usage of 10-key calculator, to be able to compute rates, ratios, and percentages.

Working Conditions:

The work environment characteristics described here are representative of those an employee encounters while performing the essential job functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

Working Hours:

• Normal business hours: 24 hours, Sunday – Saturday, including holidays
• Regular attendance is required for this position and you may be required to work after normal business hours and/or on weekends.
• Air-conditioned office and/or remote workplace.
• Subject to varying weather conditions, up to and including, noise, pollution, dust, fumes and vehicle exhaust.

Equipment Used:

• General office equipment including phones, fax, copier, personal computer, scanner, etc.
• Software includes the use of Windows operating system, MS Office.

Physical and Mental Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Flexible in reacting to challenging situations and able to solve problems and complaints in a professional and timely manner.
• Must be self-motivated and resourceful; is willing to learn and find the resources to complete the job and/or respond to customer inquiries.
• Constant – vision and hearing;
• Seldom – standing, walking, bending, forward reaching, twisting, overhead reach;
• Not applicable – eye-hand-foot coordination, pushing, pulling, lifting, carrying less than 25 pounds, pulling, lifting, carrying 25 or more pounds, running, crawling, squatting, kneeling, stooping, crouching, climbing, side .bending.

Communication Demands

• Constant – talking and written communication to customers and outside trade persons, talking on the telephone to customers and outside trade persons/vendors;
• Frequent – talking and written communication to co-workers, responding to written or verbal requests of co-workers and vendors, receiving verbal and written instructions, writing/composing written language, reading;
• Not applicable – supervising others, training/giving verbal instructions, visiting/working at different worksites.