Bilingual Japanese CSR & Tour Coordination Associate

JTB Hawaii, Inc.; Honolulu (HI); On-site; USD 23,419 - 30,996; Full time

Job summary

JTB Hawaii, Inc. is seeking a Japanese Speaking Associate for Customer Service Headquarters in Honolulu. The role involves coordinating communication with Japan branches and supporting customer service through various tasks including itinerary management and incident reporting.

Ideal candidates should possess a high school diploma, fluency in English and Japanese, along with at least one year of experience in the travel industry. This position requires the ability to multitask and communicate effectively with customers and vendors.

Qualifications

• 1+ year experience in travel industry or equivalent.
• Understanding of Japanese culture and etiquette.
• Proper telephone etiquette and business protocol.

Responsibilities

• Coordinate communication and logistics between Japan branches and vendors.
• Report major incidents during tours to Japan office.
• Update and release necessary information to customers.
• Resolve issues and coordinate adjustments with vendors.

Skills

Fluent in English and Japanese

Customer service skills

Knowledge of tour industry

Basic computer skills

Accurate math skills

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

JTB Hawaii, Inc. is seeking a Japanese Speaking Associate for Customer Service Headquarters in Honolulu. The role involves coordinating communication with Japan branches and supporting customer service through various tasks including itinerary management and incident reporting.

Ideal candidates should possess a high school diploma, fluency in English and Japanese, along with at least one year of experience in the travel industry. This position requires the ability to multitask and communicate effectively with customers and vendors.