Bilingual Travel Concierge & Customer Support

JTB Americas Ltd; Honolulu (HI); On-site; USD 23,419 - 30,996; Part time

Job summary

JTB Americas Ltd in Honolulu is seeking a skilled individual to provide tour coordination and customer service for Japan travelers. The role involves liaising between various departments and vendors, adjusting itineraries, and ensuring a smooth travel experience for clients.

The ideal candidate should possess a high school diploma, fluent English and Japanese language skills, and over one year of experience in the travel industry. The work environment is dynamic and offers varied responsibilities to accommodate multiple tours.

Qualifications

• High school diploma or equivalent combination of education and experience.
• More than 1 year of experience in the travel industry or equivalent skills.
• Speak, read, and write in English and Japanese.

Responsibilities

• Provide guidance and instructions in emergency situations.
• Coordinate tour-related information between Japan offices and vendors.
• Adjust tour arrangements based on updated information.

Skills

English and Japanese language skills

Knowledge of the tour industry

Customer service principles

Basic computer systems knowledge

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

JTB Americas Ltd in Honolulu is seeking a skilled individual to provide tour coordination and customer service for Japan travelers. The role involves liaising between various departments and vendors, adjusting itineraries, and ensuring a smooth travel experience for clients.

The ideal candidate should possess a high school diploma, fluent English and Japanese language skills, and over one year of experience in the travel industry. The work environment is dynamic and offers varied responsibilities to accommodate multiple tours.