Japanese-Speaking Travel Concierge (Honolulu)

JTB Americas Ltd; Honolulu (HI); On-site; USD 23,000 - 32,000; Full time

Job summary

JTB Hawaii Travel, LLC in Honolulu, HI is seeking an Associate in the Customer Service Division. The role supports tour reservations for Japanese and non-Japanese clients, finalizing itineraries, and delivering professional service in a fast-paced travel environment.

You will handle tours, sales of optional experiences, and day-to-day operations including payments, data entry, and coordination with hotel partners.

Qualifications

• Education: High school diploma; 1+ year travel industry experience preferred.
• Must speak English and Japanese; knowledge of tour industry and etiquette.
• Basic computer skills including MS Office and email.

Responsibilities

• Provide professional customer service to Japanese and non-Japanese clients.
• Sell and book optional tours and other merchandise; process payments and verify reports.
• Balance daily cash and credit card sales; assist with arrivals, departures, and itineraries.

Skills

English & Japanese communication

Tour industry knowledge

Basic computer skills

10-key calculator

Customer service principles

Education

High school diploma

1+ year travel industry experience

Tools

MS Office

Windows OS

Job description

JTB Hawaii Travel, LLC in Honolulu, HI is seeking an Associate in the Customer Service Division. The role supports tour reservations for Japanese and non-Japanese clients, finalizing itineraries, and delivering professional service in a fast-paced travel environment.

You will handle tours, sales of optional experiences, and day-to-day operations including payments, data entry, and coordination with hotel partners.