Remote Ivanti ITSM Engineer

Talent Portus; Georgia; Remote; USD 90,000 - 120,000; Full time

Job summary

Talent Portus is seeking an Ivanti Developer to configure and customize Ivanti Neurons for ITSM, translating requirements into workflows, forms, automation, and reports. This is a remote position with onsite reporting as needed.

You will work with business users and IT teams, develop Service Catalog, Incident, Change/Release modules, and integrate via REST APIs/JSON. Experience with Ivanti Neurons and other ITSM tools is highly valued, and familiarity with ITIL processes is preferred.

Qualifications

• 2+ years configuring, developing, or supporting an enterprise ITSM platform.
• Experience configuring workflows, business rules, forms, service catalog items, reports, dashboards, and automation.
• Strong knowledge of JavaScript, SQL, REST APIs/JSON, workflow management, and low-code/no-code principles.
• Understanding ITIL processes, including Incident, Service Request, Change/Release, Knowledge, and Service Catalog management.

Responsibilities

• Collaborate with business users and technical stakeholders to understand, document, and translate requirements into scalable ITSM solutions.
• Configure, customize, and enhance Ivanti workflows, business rules, forms, layouts, business objects, dashboards, reports, and automation.
• Develop and support Service Request, Service Catalog, Incident, Change/Release, and Knowledge Management modules and related platform capabilities.
• Build and support integrations using REST APIs/JSON and other supported integration methods; troubleshoot data, workflow, and platform issues.
• Develop service-management reporting, analytics, and operational dashboards; use SQL for reporting and troubleshooting, with SSRS experience preferred.
• Prepare and maintain technical documentation, including configuration documentation, workflow diagrams, deployment instructions, and change/release notes.
• Support system testing, User Acceptance Testing (UAT), demonstrations, environment promotion, production deployment, post-production validation, and support.
• Participate in Change Advisory Board (CAB) activities and take ownership of ITSM platform change requests through implementation and closure.
• Work closely with PM, BA, QA, and development team members in an Agile/CI/CD delivery model, including two-week sprint cycles and coordinated module development.
• Perform other assignments as required.

Skills

ITSM configuration

Ivanti ITSM / Ivanti Neurons

ServiceNow/BMC/Jira Service Management

Agile/Scrum/CI-CD/DevOps

JavaScript

SQL

REST APIs/JSON

ITIL processes

Job description

Talent Portus is seeking an Ivanti Developer to configure and customize Ivanti Neurons for ITSM, translating requirements into workflows, forms, automation, and reports. This is a remote position with onsite reporting as needed.

You will work with business users and IT teams, develop Service Catalog, Incident, Change/Release modules, and integrate via REST APIs/JSON. Experience with Ivanti Neurons and other ITSM tools is highly valued, and familiarity with ITIL processes is preferred.