Ivanti Developer

HireITPeople; Atlanta (GA); Hybrid; USD 70,000 - 100,000; Full time

Benefits offered by this job

Remote work option

Job summary

HireITPeople is seeking a qualified ITSM specialist to configure and support Ivanti Neurons for ITSM in a hybrid Atlanta-area role, with a preference for local candidates. You will translate requirements into workflows, automate processes, build dashboards, and maintain service catalog solutions across ITIL processes to ensure smooth operations.

The role requires 2+ years of hands-on ITSM configuration experience, strong knowledge of JavaScript, SQL, REST APIs, and low-code/no-code

Qualifications

• 2+ years of hands-on experience configuring, developing, or supporting an enterprise ITSM platform.
• Experience configuring workflows, business rules, forms, service catalog items, reports, dashboards, and automation.
• Working knowledge of JavaScript, SQL, REST APIs/JSON, workflow management, and low-code/no-code configuration principles.
• Understanding of ITSM/ITIL processes, including Incident, Service Request, Change/Release, Knowledge, and Service Catalog management.

Responsibilities

• Configure, customize, enhance, and support the Ivanti Neurons for ITSM platform.
• Translate service-management requirements into workflows, business rules, forms, automation, integrations, dashboards, reports, and service catalog solutions.
• Support testing, releases, production deployment, troubleshooting, documentation, and ongoing platform operations using ITSM/ITIL practices.

Skills

ITSM configuration

Workflow automation

JavaScript

SQL

REST APIs

ITIL processes

Tools

Ivanti Neurons

ServiceNow

Job description

Local candidates to metro Atlanta area preferred. Remote Work Permitted: The client has agreed to allow the selected candidate to work remotely. However, the selected candidate must be available to report onsite as directed by the client.

JOB DESCRIPTION

Under broad supervision, configures, customizes, enhances, and supports the Ivanti Neurons for ITSM platform. Under broad supervision, configures, customizes, enhances, and supports the Ivanti Neurons for ITSM platform. Works with business users, OIT teams, and project stakeholders to translate service-management requirements into workflows, business rules, forms, automation, integrations, dashboards, reports, and service catalog solutions. Supports testing, releases, production deployment, troubleshooting, documentation, and ongoing platform operations using ITSM/ITIL practices. Experience with comparable enterprise ITSM platforms such as ServiceNow, BMC, Jira Service Management, or ManageEngine ServiceDesk Plus may be considered.

Minimum Qualifications (based on the job code):

• At least two (2) years of hands-on experience configuring, developing, or supporting an enterprise ITSM platform.
• Experience configuring workflows, business rules, forms, service catalog items, reports, dashboards, and automation.
• Working knowledge of JavaScript, SQL, REST APIs/JSON, workflow management, and low-code/no-code configuration principles.
• Understanding of ITSM/ITIL processes, including Incident, Service Request, Change/Release, Knowledge, and Service Catalog management.