Ivanti Neurons ITSM Engineer | Remote

HireITPeople; Atlanta (GA); Hybrid; USD 70,000 - 100,000; Full time

Benefits offered by this job

Remote work option

Job summary

HireITPeople is seeking a qualified ITSM specialist to configure and support Ivanti Neurons for ITSM in a hybrid Atlanta-area role, with a preference for local candidates. You will translate requirements into workflows, automate processes, build dashboards, and maintain service catalog solutions across ITIL processes to ensure smooth operations.

The role requires 2+ years of hands-on ITSM configuration experience, strong knowledge of JavaScript, SQL, REST APIs, and low-code/no-code

Qualifications

• 2+ years of hands-on experience configuring, developing, or supporting an enterprise ITSM platform.
• Experience configuring workflows, business rules, forms, service catalog items, reports, dashboards, and automation.
• Working knowledge of JavaScript, SQL, REST APIs/JSON, workflow management, and low-code/no-code configuration principles.
• Understanding of ITSM/ITIL processes, including Incident, Service Request, Change/Release, Knowledge, and Service Catalog management.

Responsibilities

• Configure, customize, enhance, and support the Ivanti Neurons for ITSM platform.
• Translate service-management requirements into workflows, business rules, forms, automation, integrations, dashboards, reports, and service catalog solutions.
• Support testing, releases, production deployment, troubleshooting, documentation, and ongoing platform operations using ITSM/ITIL practices.

Skills

ITSM configuration

Workflow automation

JavaScript

SQL

REST APIs

ITIL processes

Tools

Ivanti Neurons

ServiceNow

Job description

HireITPeople is seeking a qualified ITSM specialist to configure and support Ivanti Neurons for ITSM in a hybrid Atlanta-area role, with a preference for local candidates. You will translate requirements into workflows, automate processes, build dashboards, and maintain service catalog solutions across ITIL processes to ensure smooth operations.

The role requires 2+ years of hands-on ITSM configuration experience, strong knowledge of JavaScript, SQL, REST APIs, and low-code/no-code