Remote ITIL Automation & Orchestration Engineer (Secret/TS)

General Dynamics Information Technology, Inc.; Virginia; Híbrido; USD 145 000 - 196 000; Tempo integral

Resumo da oferta

General Dynamics Information Technology, Inc. seeks an ITIL Automation / Orchestration Engineer to streamline ITSM processes and modernize service delivery.

You will design automations, integrate systems, and build workflows that accelerate mission outcomes while reducing operational friction across defense programs. You will collaborate with owners to translate ITIL into automated workflows and implement orchestration linking infrastructure, apps, and support systems, driving modernization

Qualificações

• Bachelor's degree and 8 years of progressive work experience.
• Experience with ITIL processes and service management fundamentals.
• Hands-on experience building automations, REST integrations, and workflow orchestration.
• Strong scripting skills (Python, JavaScript, PowerShell).
• Experience integrating cloud platforms, monitoring tools, and CI/CD systems.

Responsabilidades

• Build automated workflows that streamline ITIL/ITSM processes (Change, Incident, Request, CMDB, etc.).
• Integrate platforms such as ServiceNow, cloud services, monitoring tools, and DevSecOps pipelines.
• Develop reusable automations that reduce toil and improve service quality across the enterprise.
• Collaborate with service owners to translate ITIL processes into actionable automated workflows.
• Implement orchestration that connects infrastructure, applications, and support systems.
• Contribute to modernization initiatives by standardizing automation best practices.

Conhecimentos

Automation Tech

BP Automation

DevSecOps

ITSM

Scripting

Formação académica

Bachelor's degree

Ferramentas

ServiceNow

Flow Designer

IntegrationHub

REST APIs

CI/CD tools

Descrição da oferta de emprego

General Dynamics Information Technology, Inc. seeks an ITIL Automation / Orchestration Engineer to streamline ITSM processes and modernize service delivery.

You will design automations, integrate systems, and build workflows that accelerate mission outcomes while reducing operational friction across defense programs. You will collaborate with owners to translate ITIL into automated workflows and implement orchestration linking infrastructure, apps, and support systems, driving modernization