Remote ITIL Automation & Orchestration Engineer

General Dynamics Information Technology, Inc.; United States; Remote; USD 145,000 - 196,000; Full time

Job summary

General Dynamics Information Technology, Inc. is seeking an ITIL Automation / Orchestration Engineer to streamline service delivery across ITSM platforms.

You will design automations, integrate systems, and build orchestration workflows that accelerate mission outcomes and reduce operational friction across Defense programs. You will collaborate with service owners to translate ITIL processes into automated workflows, connect infrastructure, applications, and support systems, and develop

Qualifications

• Strong experience with ITSM platforms (ServiceNow preferred).
• Hands-on experience building automations, REST integrations, and workflow orchestration.
• Solid understanding of ITIL processes and service management fundamentals.
• Strong scripting skills (Python, JavaScript, PowerShell).
• Experience integrating cloud platforms, monitoring tools, and CI/CD systems.

Responsibilities

• Build automated workflows that streamline ITIL/ITSM processes (Change, Incident, Request, CMDB, etc.).
• Integrate platforms such as ServiceNow, cloud services, monitoring tools, and DevSecOps pipelines.

Skills

Automation Technology

Business Process Automation

DevSecOps

IT Service Management (ITSM)

Scripting

Education

Bachelor's degree

Job description

General Dynamics Information Technology, Inc. is seeking an ITIL Automation / Orchestration Engineer to streamline service delivery across ITSM platforms.

You will design automations, integrate systems, and build orchestration workflows that accelerate mission outcomes and reduce operational friction across Defense programs. You will collaborate with service owners to translate ITIL processes into automated workflows, connect infrastructure, applications, and support systems, and develop