Remote IT Technician: Windows, Cloud & Support

Blue Mantis; United States; Hybrid; USD 40,000 - 54,000; Full time

Job summary

Blue Mantis is seeking an IT Technician to join our growing team in a hybrid role ( Montreal, Canada ) with remote capabilities. The role focuses on troubleshooting, end-user support, and managing complex IT projects including on-prem to cloud migrations.

You will provide remote assistance to Blue Mantis clients, document issues in our ticketing system, and support Windows/macOS/server environments along with AD, DNS, DHCP and M365 administration.

Qualifications

• 3-5 years IT experience providing remote or onsite end-user support.

Responsibilities

• Troubleshoot hardware/software issues on Windows client operating systems, MAC, as well as Microsoft server operating systems.

Skills

Windows expertise

Active Directory

Networking

Microsoft 365

Helpdesk / support

Remote support

Hyper-V

VMware ESXi

Firewalls (WatchGuard/SonicWALL/Cisco)

Tools

IIS

Hyper-V

VMware ESXi

WatchGuard

SonicWALL

Cisco

Fortinet FortiGate

Job description

Blue Mantis is seeking an IT Technician to join our growing team in a hybrid role ( Montreal, Canada ) with remote capabilities. The role focuses on troubleshooting, end-user support, and managing complex IT projects including on-prem to cloud migrations.

You will provide remote assistance to Blue Mantis clients, document issues in our ticketing system, and support Windows/macOS/server environments along with AD, DNS, DHCP and M365 administration.