IT Technician -Montreal Canada - Remote

Blue Mantis; United States; Hybrid; USD 40,000 - 54,000; Full time

Job summary

Blue Mantis is seeking an IT Technician to join our growing team in a hybrid role ( Montreal, Canada ) with remote capabilities. The role focuses on troubleshooting, end-user support, and managing complex IT projects including on-prem to cloud migrations.

You will provide remote assistance to Blue Mantis clients, document issues in our ticketing system, and support Windows/macOS/server environments along with AD, DNS, DHCP and M365 administration.

Qualifications

• 3-5 years IT experience providing remote or onsite end-user support.

Responsibilities

• Troubleshoot hardware/software issues on Windows client operating systems, MAC, as well as Microsoft server operating systems.

Skills

Windows expertise

Active Directory

Networking

Microsoft 365

Helpdesk / support

Remote support

Hyper-V

VMware ESXi

Firewalls (WatchGuard/SonicWALL/Cisco)

Tools

IIS

Hyper-V

VMware ESXi

WatchGuard

SonicWALL

Cisco

Fortinet FortiGate

Job description

IT Technician -Montreal Canada - Remote

Department: Blue Mantis

Employment Type: Full Time

Location: Hybrid

Description

Blue Mantis is looking to add another member to our growing team. This is an exciting position that is fast paced, requires proficient troubleshooting skills, and candidates must have excellent customer service skills and patience. As an IT Technician you will be responsible to provide support to various Blue Mantis clients remotely.

Key Responsibilities

• Troubleshoot hardware/software issues on Windows client operating systems, MAC, as well as Microsoft server operating systems.
• Manage help desk requests submitted by phone, email, or chat. Document all support requests and resolutions in a ticketing system.
• Manage complex projects including on-prem to cloud conversions (Exchange to O365, server virtualization and migration to the cloud, etc)
• Have a reliable vehicle to travel to customer locations to resolve requests that require an onsite visit. Mileage reimbursement will be provided.
• Generate Certificate Signing Requests (CSRs) and private keys securely as well as installation and configuration on web servers like IIS

Skills, Knowledge and Expertise

• 3-5 years of IT experience working remotely or onsite supporting end users.
• Related industry certifications preferred (A+, MCSE, MCSA, MCITP, CCNA, etc)
• Supporting HP, Dell, Intel, or Lenovo client and server hardware
• Supporting Windows operating systems such as Windows 10/11 and server operating systems ranging from 2012 to 2022
• Virtualization technology including Hyper-V and VMWare ESXI Virtual Servers.
• Strong knowledge of Active Directory, Group Policies, DNS, DHCP
• Network systems knowledge including switch management (variety of hardware vendors), VLANs, routing, firewall support including WatchGuard, SonicWALL, Cisco, and Fortinet FortiGate Firewalls.
• Microsoft 365 Administration
• Wireless experience managing and supporting autonomous and managed access points.
• Minimum of 1 year of experience in a customer service or office support role.

We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of the job. This job description is intended to describe the general nature of work being performed by employees in this job. It is not intended to be a complete list of all responsibilities, duties, and skills required.