IT Technician -Montreal Canada - Remote

Blue Mantis; Kittery (ME); Hybrid; USD 42,000 - 66,000; Full time

Job summary

Blue Mantis is seeking an IT Technician to join our growing team. The role supports clients remotely and onsite, handling hardware/software issues, tickets, and project migrations with a strong emphasis on customer service and patience.

You will troubleshoot across Windows and Mac, plus server platforms, and participate in migrations to cloud services. A valid vehicle for travel and CSRs/IIS setup experience are beneficial for success in this hybrid posting.

Qualifications

• 3-5 years IT experience supporting end users remotely or onsite.
• Related industry certifications preferred (A+, MCSE, MCSA, CCNA, etc).
• Experience supporting HP, Dell, Intel, or Lenovo client and server hardware.
• Experience with Windows 10/11 and Windows Server 2012–2022.
• Experience with virtualization such as Hyper-V and VMware ESXi.
• Strong knowledge of Active Directory, Group Policy, DNS, DHCP.
• Networking knowledge including switches, VLANs, routing; firewall support including WatchGuard, SonicWALL, Cisco, Fortinet FortiGate.
• Microsoft 365 Administration
• Experience managing wireless access points.
• Minimum of 1 year of customer service or office support.

Responsibilities

• Troubleshoot hardware/software issues on Windows client OS, MAC, and Windows Server OS.
• Manage help desk requests by phone, email, or chat; document all support requests and resolutions in a ticketing system.
• Manage complex projects including on-prem to cloud conversions (Exchange to O365, server virtualization and migration to the cloud).
• Have a reliable vehicle to travel to customer locations for onsite visits; mileage reimbursement provided.
• Generate CSRs and private keys; install and configure on IIS web servers.

Skills

IT Support

Customer Service

Remote/Onsite Support

Troubleshooting

Active Directory

Education

A+/MCSE/MCSA/CCNA

IT Certifications

Tools

Hyper-V

VMware ESXi

IIS

Windows Server

WatchGuard

SonicWALL

Fortinet FortiGate

Dell Hardware

Job description

Blue Mantis is looking to add another member to our growing team. This is an exciting position that is fast paced, requires proficient troubleshooting skills, and candidates must have excellent customer service skills and patience. As an IT Technician you will be responsible to provide support to various Blue Mantis clients remotely.

• Department: Blue Mantis
• Employment Type: Full Time
• Location: Hybrid
• Workplace type: Fully remote

Key Responsibilities

• Troubleshoot hardware/software issues on Windows client operating systems, MAC, as well as Microsoft server operating systems.
• Manage help desk requests submitted by phone, email, or chat. Document all support requests and resolutions in a ticketing system.
• Manage complex projects including on-prem to cloud conversions (Exchange to O365, server virtualization and migration to the cloud, etc)
• Have a reliable vehicle to travel to customer locations to resolve requests that require an onsite visit. Mileage reimbursement will be provided.
• Generate Certificate Signing Requests (CSRs) and private keys securely as well as installation and configuration on web servers like IIS

Skills, Knowledge and Expertise

• 3-5 years of IT experience working remotely or onsite supporting end users.
• Related industry certifications preferred (A+, MCSE, MCSA, MCITP, CCNA, etc)
• Supporting HP, Dell, Intel, or Lenovo client and server hardware
• Supporting Windows operating systems such as Windows 10/11 and server operating systems ranging from 2012 to 2022
• Virtualization technology including Hyper-V and VMWare ESXI Virtual Servers.
• Strong knowledge of Active Directory, Group Policies, DNS, DHCP
• Network systems knowledge including switch management (variety of hardware vendors), VLANs, routing, firewall support including WatchGuard, SonicWALL, Cisco, and Fortinet FortiGate Firewalls.
• Microsoft 365 Administration
• Wireless experience managing and supporting autonomous and managed access points.
• Minimum of 1 year of experience in a customer service or office support role.

We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of the job. This job description is intended to describe the general nature of work being performed by employees in this job. It is not intended to be a complete list of all responsibilities, duties, and skills required.

About Blue Mantis

Blue Mantis is a leading strategic digital technology services provider with a 30+ year history of successfully helping clients achieve business modernization by applying next-generation technologies including managed services, cybersecurity and cloud. Headquartered in Portsmouth, New Hampshire, the company provides digital technology services and strategic guidance to ensure clients quickly adapt and grow through automation and innovation. Blue Mantis partners with more than 1,200 leading mid-market and enterprise organizations in a multitude of vertical industries and is backed by leading private equity firm Recognize.