Hybrid IT Technician - Remote/Onsite Support & Cloud Migrate

Blue Mantis; Kittery (ME); Hybrid; USD 52,000 - 64,000; Full time

Benefits offered by this job

Mileage reimbursement

Hybrid work model

Job summary

Blue Mantis is seeking an IT Technician to join our growing team. The role is fast-paced and requires proficient troubleshooting skills, plus excellent customer service and patience. You will provide support to various Blue Mantis clients remotely or onsite.

The position includes managing help desk requests, troubleshooting Windows, Mac, and server OS, and participating in on-prem to cloud projects. Travel to customer locations may be required with mileage reimbursement.

Qualifications

• 3-5 years IT experience supporting end users either remotely or onsite.
• Industry certifications preferred (A+, MCSE, MCSA, MCITP, CCNA, etc).
• Experience with Windows client/server OS and hardware.
• Strong Active Directory, DNS and DHCP knowledge.
• Experience with virtualization platforms (Hyper-V, VMware ESXi).
• Microsoft 365 administration and network security basics.

Responsibilities

• Troubleshoot hardware/software issues on Windows, Mac, and server OS.
• Manage help desk requests via phone, email, or chat and document resolutions.
• Lead on-premises to cloud projects (Exchange to O365, server migration, etc).
• Travel to client locations for onsite support; mileage reimbursement provided.
• Generate CSRs and install/configure on web servers like IIS.

Skills

Windows OS

Active Directory

DNS/DHCP

VMware ESXi

Hyper-V

Microsoft 365

Customer service

Troubleshooting

Education

Certifications (A+, MCSE, CCNA etc.)

Tools

Hyper-V

VMware ESXi

WatchGuard

SonicWALL

Cisco

Fortinet FortiGate

Dell/HP/Lenovo hardware

Job description

Blue Mantis is seeking an IT Technician to join our growing team. The role is fast-paced and requires proficient troubleshooting skills, plus excellent customer service and patience. You will provide support to various Blue Mantis clients remotely or onsite.

The position includes managing help desk requests, troubleshooting Windows, Mac, and server OS, and participating in on-prem to cloud projects. Travel to customer locations may be required with mileage reimbursement.