Remote IT Systems Support Technician – Level 1

CMIT Solutions; Cranston (RI); On-site; USD 42,000 - 56,000; Full time

Job summary

CMIT Solutions National Corp. is seeking an IT Systems Support Technician – Level 1 for RI Cranston. You will be the frontline contact for clients, troubleshoot and resolve issues, and handle escalated tickets from the Help Desk.

Strong communication and customer service skills are essential. Responsibilities include remote support, deployments, and collaboration with vendors. The role emphasizes timely problem solving and knowledge base maintenance to support clients across multiple

Qualifications

• Associates degree or equivalent work experience in IT.
• 2 years of helpdesk or technical support experience.
• Proficient in Microsoft 365 and common business applications.
• Experience with Remote Monitoring and Management (RMM) platforms.
• IT Certifications (e.g., Network+, Security+, Microsoft) are a plus.

Responsibilities

• Respond to inbound support requests via phone, chat, and tickets.
• Provide remote assistance to end-users for hardware/software issues.
• Address issues escalated by the Help Desk and manage tasks and deployments.
• Maintain and update documentation and knowledge base.
• Contribute to customer satisfaction by delivering timely resolutions.
• Collaborate with vendors for warranty or escalated issues.
• Monitor and respond to security alerts in SIEM and Office 365 setups.

Skills

Microsoft 365

Common business apps

Education

Associate degree in Information Technology or related field

CompTIA Network+

CompTIA Security+

Microsoft Certified

Jamf Certification

Tools

Hosted Exchange

RMM platforms

Job description

CMIT Solutions National Corp. is seeking an IT Systems Support Technician – Level 1 for RI Cranston. You will be the frontline contact for clients, troubleshoot and resolve issues, and handle escalated tickets from the Help Desk.

Strong communication and customer service skills are essential. Responsibilities include remote support, deployments, and collaboration with vendors. The role emphasizes timely problem solving and knowledge base maintenance to support clients across multiple