Help Desk Technician — After-Hours Support | Flexible Hours

CMIT Solutions; Cranston (RI); On-site; USD 42,000 - 54,000; Full time

Job summary

CMIT Solutions National Corp. in Cranston, RI is seeking an experienced Help Desk Technician to serve as the point of contact for clients seeking technical assistance after hours and to troubleshoot and resolve issues.

You will support remote service, desktops, and security operations while escalating complex tickets to the appropriate teams. Responsibilities include setting up workstations, monitoring IT security, and maintaining knowledge documentation.

Qualifications

• Experience with HP, Cisco, SonicWALL, and Ruckus networking equipment.
• MS Server 2016+ deployment, migration, and management.
• VMware and Hyper-V virtualization knowledge.
• Project and vendor management experience preferred.
• Flexible scheduling and hours.
• Experience with Windows Desktop OS.
• Hosted Exchange experience.
• Microsoft productivity apps experience.
• MS Server 2008+ desirable.
• Familiarity with SonicWALL, Dell/HP/Cisco, and managed switches.

Responsibilities

• Provide excellent customer service to clients and partners
• Ability to manage multiple clients and projects simultaneously
• Ability to work in a fast-paced environment addressing issues escalated by phone and ticketing system
• Provide remote assistance to end-users in the use of existing and new technologies, hardware, and software
• Setup of desktop and laptop computers
• Understanding of IT security and ability to identify and escalation policy violations
• Contribute to company knowledge base and continually work to keep documentation up to date
• Managed Service Operations: Monitoring and responding to SIEM and Office 365 Security Alerts
• Monitoring and responding to NOC alerts
• The ideal candidate will be local to the Rhode Island Area; training as First Responses Technician (FRT) for 30 days

Skills

Customer service

Remote assistance

Desktop setup

IT security

Multiclient support

Education

Information Technology background

A+, Network+, Security+

Microsoft 365 and Azure

Tools

HP networking gear

Cisco

SonicWALL

Ruckus

VMware/Hyper-V

Office 365

Job description

CMIT Solutions National Corp. in Cranston, RI is seeking an experienced Help Desk Technician to serve as the point of contact for clients seeking technical assistance after hours and to troubleshoot and resolve issues.

You will support remote service, desktops, and security operations while escalating complex tickets to the appropriate teams. Responsibilities include setting up workstations, monitoring IT security, and maintaining knowledge documentation.