Junior Systems Administrator — Front-Line IT Support

IntelliHire, LLC; City of Rochester (NY); On-site; USD 25,000 - 39,000; Full time

Job summary

CETech is hiring a Level 1 Junior Systems Administrator / Technical Specialist for full-time, in-person work in Rochester, NY. You will be the first point of contact for clients, handling requests via phone, email, and chat while delivering a high-quality customer experience.

The role offers growth within a fast-growing IT and cybersecurity MSP, with regional travel in the Rochester area and a company vehicle provided for work-related trips.

Qualifications

• 2–5 years of experience in IT support or similar roles.
• Associate's degree required; certifications are a plus.
• Familiarity with remote desktop tools and multi-channel support.

Responsibilities

• Front-Line Support: Triage, diagnose, and resolve Tier 1 technical issues via phone, email, and chat.
• Handle on-site and remote assistance within the Rochester area; coordinate with IT team as needed.

Skills

Front-line support

Customer service

Communication

Education

Associate's Degree

Tools

Remote Desktop

Phone/Email/Chat support

Job description

CETech is hiring a Level 1 Junior Systems Administrator / Technical Specialist for full-time, in-person work in Rochester, NY. You will be the first point of contact for clients, handling requests via phone, email, and chat while delivering a high-quality customer experience.

The role offers growth within a fast-growing IT and cybersecurity MSP, with regional travel in the Rochester area and a company vehicle provided for work-related trips.