Help Desk Technician -

CMIT Solutions; Cranston (RI); On-site; USD 42,000 - 54,000; Full time

Job summary

CMIT Solutions National Corp. in Cranston, RI is seeking an experienced Help Desk Technician to serve as the point of contact for clients seeking technical assistance after hours and to troubleshoot and resolve issues.

You will support remote service, desktops, and security operations while escalating complex tickets to the appropriate teams. Responsibilities include setting up workstations, monitoring IT security, and maintaining knowledge documentation.

Qualifications

• Experience with HP, Cisco, SonicWALL, and Ruckus networking equipment.
• MS Server 2016+ deployment, migration, and management.
• VMware and Hyper-V virtualization knowledge.
• Project and vendor management experience preferred.
• Flexible scheduling and hours.
• Experience with Windows Desktop OS.
• Hosted Exchange experience.
• Microsoft productivity apps experience.
• MS Server 2008+ desirable.
• Familiarity with SonicWALL, Dell/HP/Cisco, and managed switches.

Responsibilities

• Provide excellent customer service to clients and partners
• Ability to manage multiple clients and projects simultaneously
• Ability to work in a fast-paced environment addressing issues escalated by phone and ticketing system
• Provide remote assistance to end-users in the use of existing and new technologies, hardware, and software
• Setup of desktop and laptop computers
• Understanding of IT security and ability to identify and escalation policy violations
• Contribute to company knowledge base and continually work to keep documentation up to date
• Managed Service Operations: Monitoring and responding to SIEM and Office 365 Security Alerts
• Monitoring and responding to NOC alerts
• The ideal candidate will be local to the Rhode Island Area; training as First Responses Technician (FRT) for 30 days

Skills

Customer service

Remote assistance

Desktop setup

IT security

Multiclient support

Education

Information Technology background

A+, Network+, Security+

Microsoft 365 and Azure

Tools

HP networking gear

Cisco

SonicWALL

Ruckus

VMware/Hyper-V

Office 365

Job description

CMIT Solutions National Corp. Help Desk Technician - Cranston, RI Full time

CMIT is looking for an experienced Help Desk Technician. The successful candidate will be comfortable serving as the point of contact for clients seeking technical assistance after regular business hours and recognize, troubleshoot and resolve client issues.

About CMIT Solutions National Corp.

Leading with trust.CMIT Solutions National Corp. is a recognized leader in Managed IT Services for businesses. We’re business owners too, so we understand the opportunities and challenges facing today’s organizations. Our exceptional team includes more than 250 franchise locations and 900 top technology practitioners who want to help your business succeed.

Description

CMIT is looking for an experienced Help Desk Technician. The successful candidate will be comfortable serving as the point of contact for clients seeking technical assistance after regular business hours and recognize, troubleshoot and resolve client issues. Some other responsibilities are resolving escalated service request tickets, project tasks, and deployment upgrades.We pride ourselves on the service and support we bring to each client promptly.

Responsibilities:

• Provide excellent customer service to our clients and partners
• Ability to manage multiple clients and projects simultaneously
• Ability to work in a fast-paced environment addressing issues escalated by both phone and ticketing system
• Provide remote assistance to end-users in the use of existing and new technologies, hardware, and software
• Setup of desktop and laptop computers
• Understanding of IT security and ability to identify and escalation policy violations
• Contribute to company knowledge base and continually work to keep documentation up to date
• Managed Service Operations:
• Monitoring and responding to SIEM and Office 365 Security Alerts
• Monitoring and responding to NOC alerts
• * The ideal candidate will be local to the Rhode Island Area. All new hires will spend a minimum of 30 days training as a First Responses Technician (FRT). Our FRT team is our front-line contact for our clients who need support.

Requirements:

• Experience with the following manufactures networking equipment, including HP, Cisco, SonicWALL, Ruckus, required
• Experience with Microsoft Server 2016+ deployment, migration, and management required
• Experience with virtualization technologies VMWare and Hyper-V desired
• Previous job experience with project and vendor management desired.
• Must be able to work a flexible schedule
• Must be able to work flexible hours

Technical Experience:

• Experience with all Windows Desktop OS required
• Experience with Hosted Exchange required
• Experience with Microsoft productivity applications required
• Experience with Microsoft Server 2008+ desired
• Familiarity with SonicWALL firewalls, Dell/HP/Cisco, managed switches desired

Education:

• Background in Information Technology, Computer Science, Engineering, or Science or equivalent experience and/or certifications
• A+, Network+, Security+
• Microsoft 365 and Azure

* This job description is an overview of the responsibilities for this position. However, responsibilities are subject to change.

CMIT Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.