Information Technology Support Specialist

Bridge Technical Talent; East Greenwich (RI); Vor Ort; USD 55.000 - 75.000; Vollzeit

Zusammenfassung

Bridge Technical Talent is seeking a reliable Level 2 IT Support Specialist to join our MSP team serving small to mid-sized businesses across New England, primarily RI. You will provide Tier 1–2 end-user support, handle basic networking, and assist with security tools and device configuration.

You will be based in our Rhode Island office and visit client sites as needed, troubleshooting Windows, Microsoft 365, Entra ID, and related technologies while maintaining strong ticket hygiene and

Qualifikationen

• 4+ years of IT support experience (MSP experience preferred).
• Strong experience with Microsoft 365 and Microsoft Entra ID.
• Solid troubleshooting skills across Windows OS and end-user environments.
• Familiarity with basic networking concepts (IP addressing, Wi-Fi, VPNs).
• Experience with RMM tools, PSA/ticketing systems, and remote support tools.
• Exposure to cybersecurity tools (MFA, endpoint protection, backups).
• Comfortable managing multiple priorities and client environments.
• Strong communication skills and client-facing professionalism.
• Valid driver's license and reliable transportation for client site visits.

Aufgaben

• Provide Tier 1–2 support across multiple client environments, working from our RI office and onsite at client locations.
• Troubleshoot and resolve Windows, Microsoft 365, and general end-user issues.
• Support and manage Microsoft Entra ID (user provisioning, MFA, conditional access, device joins).
• Assist with workstation setup, onboarding users, and device configuration.
• Manage tickets through PSA systems and maintain strong ticket hygiene.
• Perform routine system maintenance, updates, and proactive checks.
• Support basic networking issues (Wi-Fi, VPN connectivity, DHCP/DNS troubleshooting).
• Assist with firewall and security tools (FortiGate, endpoint protection, MFA).
• Use RMM tools to monitor systems, respond to alerts, and maintain client health.
• Document client environments, resolutions, and standard processes.
• Communicate clearly with clients and provide a high-quality support experience.

Kenntnisse

IT support

MSP experience

Microsoft 365

Entra ID

Windows OS

Networking basics

RMM tools

PSA/ticketing

Cybersecurity tools

MFA

Remote support tools

Communication

Driver's license

Tools

RMM tools

PSA/ticketing systems

FortiGate

Endpoint protection

Jobbeschreibung

Seeking a reliable and motivated Level 2 IT Support Specialist to join our Managed Services Provider (MSP) team supporting small to mid-sized businesses across New England, mainly in RI. This role is ideal for someone who enjoys working directly with users, solving a wide range of IT issues, and taking ownership of client environments. You'll primarily focus on end-user support while also handling light networking, security, and system administration tasks when needed.

Primary Responsibilities

• Provide Tier 1–2 support across multiple client environments, working from our RI office and onsite at client locations
• Troubleshoot and resolve Windows, Microsoft 365, and general end-user issues
• Support and manage Microsoft Entra ID (user provisioning, MFA, conditional access, device joins)
• Assist with workstation setup, onboarding users, and device configuration
• Manage tickets through PSA systems and maintain strong ticket hygiene
• Perform routine system maintenance, updates, and proactive checks
• Support basic networking issues (Wi-Fi, VPN connectivity, DHCP/DNS troubleshooting)
• Assist with firewall and security tools (FortiGate, endpoint protection, MFA)
• Use RMM tools to monitor systems, respond to alerts, and maintain client health
• Document client environments, resolutions, and standard processes
• Communicate clearly with clients and provide a high-quality support experience

Preferred Qualifications

• 4+ years of IT support experience (MSP experience preferred)
• Strong experience with Microsoft 365 and Microsoft Entra ID
• Solid troubleshooting skills across Windows OS and end-user environments
• Familiarity with basic networking concepts (IP addressing, Wi-Fi, VPNs)
• Experience with RMM tools, PSA/ticketing systems, and remote support tools
• Exposure to cybersecurity tools (MFA, endpoint protection, backups)
• Comfortable managing multiple priorities and client environments
• Strong communication skills and client-facing professionalism
• Valid driver's license and reliable transportation for client site visits