Remote IT Systems Support Specialist I

Toshiba America Business Solutions, Inc.; Jacksonville (FL); Remote; USD 26,174 - 31,684; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401(k) with match

Life insurance

Employee Assistance Program

Paid holidays and vacation

Job summary

Toshiba America Business Solutions is seeking a Systems Support Specialist I to provide remote client systems support, troubleshooting and a range of routine technical problems related to networks, connectivity, systems and applications.

The role involves troubleshooting remotely, assisting customers, escalating issues, and occasional on-site visits. It requires up-to-date knowledge and strong customer service orientation.

Qualifications

• Minimum 1-year related experience in IT support, networking systems, connectivity and related software.
• Comfortable with installation and upgrades to network systems/equipment.
• Must be customer service oriented.

Responsibilities

• Troubleshoot and resolve systems support problems remotely (networks, interface, connectivity and applications related). Gather call information to identify root cause analysis.
• Work with customers to resolve technical issues.
• Advise customers on possible solutions and escalate unresolved problems.
• May be required to visit customer site occasionally.
• Assist customers with loading drivers, adding workstations, software applications and other instructional use information.
• Stay current with technology via training, webinars, and self-study.
• Complete required Company training as assigned.
• Prepare and submit all required paperwork accurately and timely.
• Perform other related duties as assigned.

Skills

IT support

Networking

Customer service

Troubleshooting

Education

High School Diploma or GED

Job description

Toshiba America Business Solutions is seeking a Systems Support Specialist I to provide remote client systems support, troubleshooting and a range of routine technical problems related to networks, connectivity, systems and applications.

The role involves troubleshooting remotely, assisting customers, escalating issues, and occasional on-site visits. It requires up-to-date knowledge and strong customer service orientation.