Remote IT Systems Support Analyst (ClaimsXM)

Mainerafting; Portland (ME); Remote; USD 81,000 - 99,000; Full time

Benefits offered by this job

Health Insurance

Paid Vacation

401(k) Program

Professional Development

Life Insurance

Job summary

Signature Performance is looking for a dedicated IT Technical Systems Support Analyst to join our remote team. You will be responsible for supporting business requirements related to our core enterprise system, providing technical support, and managing multiple projects while ensuring compliance with IT governance.

As an analyst, you will contribute significantly to improving system efficiency and user satisfaction, while also being an integral part of a vibrant and values-driven organizational

Qualifications

• Bachelor's or Associate's degree and/or seven years working in IT preferred.
• Knowledge of business continuity/disaster recovery required.
• Ability to work independently or in a team environment.

Responsibilities

• Respond to technical and business incident requests.
• Provide technical support to users.
• Document technical specifications for systems.

Skills

IT Technical Systems Support

Project Management

Problem-solving

Technical Support

Documentation

Compliance Knowledge

Network Security

Organization Skills

Self-starter

Education

Bachelor's or Associate's Degree

7+ years IT experience

Tools

MS SQL Server

Custom Source Code Repository

Job description

Signature Performance is looking for a dedicated IT Technical Systems Support Analyst to join our remote team. You will be responsible for supporting business requirements related to our core enterprise system, providing technical support, and managing multiple projects while ensuring compliance with IT governance.

As an analyst, you will contribute significantly to improving system efficiency and user satisfaction, while also being an integral part of a vibrant and values-driven organizational