Senior Systems Analyst: IT Support & Troubleshooting

Meriplex Communications, Ltd.

Aurora (CO)

On-site

USD 36,000 - 46,000

Full time

14 days+

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Benefits offered by this job

401(k)

Health insurance

Paid time off

Vision insurance

Job summary

Meriplex Communications, Ltd. is seeking a detail-oriented IT support specialist in the Aurora, CO area to provide advanced workstation and application support, escalate complex issues, and ensure quick restoration of services.

The role involves troubleshooting network connectivity, VPNs, and Active Directory, with a focus on following SOPs and delivering high-quality customer service. You'll work 9AM-6PM MST, supporting end-users and internal IT departments, using RMM tools and ticketing

Qualifications

Advanced knowledge of Microsoft 365 applications.
Advanced knowledge of command line.
Understanding of advanced technical triage methodologies.
Ability to communicate both verbal and written technical information to a wide range of end-users and customer internal IT departments.
Ability to effectively set expectations regarding delivery of service.
Strengthen customer relationships by providing exemplary customer service.
Ability to work in a team environment; contribute as a team member and treat co-workers, subordinates, and customers with respect.
Adherence to ticketing methodologies regarding documentation, process, and workflow.
Support, manage, troubleshoot, and resolve service requests with the appropriate level of urgency and professionalism.

Responsibilities

Act as the point of escalation for L1 Systems Analyst.
Deliver advanced workstation support.
Provide advanced customer specific application support.
Troubleshoot advanced network connectivity and devices/user connectivity.
Administer incident response system reboots.
Perform basic OS support.
Provide second level triage virtual server support to reestablish functionality.
Driven to follow all SOP to resolve all technical issues.
Administer advanced Active Directory support.
Perform advanced ITIL security to provide basic printing and connectivity support.
Deliver scripted application support.
TCP/IP troubleshooting abilities
Able to perform advanced VPN connectivity issues and password resets.
Advanced end-user email support.
Utilize basic scripting knowledge.
Perform root cause analysis.
Provide more standardized triage SOPs for System Analysts.