IT SUPPORT ANALYST

VigorCare Pediatric Services; Seattle (WA); On-site; USD 65,000 - 90,000; Full time

Job summary

VigorCare Pediatric Services is seeking an IT Support Analyst to ensure smooth operation of computer systems and networks across the organization. The role emphasizes strong customer service, security, and reliability while supporting staff with hardware, software, and peripheral needs.

The ideal candidate will have at least 2 years in IT support, solid Windows and Mac experience, and familiarity with healthcare IT environments. This on-site role requires teamwork and proactive problem solving.

Qualifications

• Bachelor's degree in Computer Science, IT, or a related field.
• Minimum 2 years of IT support or related experience.
• Strong knowledge of Windows and Mac operating systems.
• Experience with network administration and troubleshooting.

Responsibilities

• Provide technical support to employees for computer systems, software, and hardware.
• Troubleshoot and resolve hardware and software issues in a timely manner.
• Install, configure, and maintain computer systems and peripherals.
• Monitor and maintain network and system security, including backups and disaster recovery plans.
• Train employees on new software and hardware as needed.
• Maintain inventory of all equipment, software, and licenses.

Skills

Windows & Mac

Network troubleshooting

Communication skills

Problem solving

Team player

Healthcare IT experience

Education

Bachelor's degree in Computer Science, Information Technology, or related field

Tools

Windows OS

macOS

Office 365

Backup & DR tools

Job description

We are seeking an experienced IT Support Analyst to join our team. The IT Support Analyst will be responsible for providing technical support and assistance to our employees, ensuring the smooth operation of our computer systems and networks, and maintaining the security and integrity of our data. The ideal candidate will have a strong background in IT support and a passion for providing excellent customer service.

Key Responsibilities:

• Provide technical support to employees for computer systems, software, and hardware
• Troubleshoot and resolve hardware and software issues in a timely manner
• Install, configure, and maintain computer systems and peripherals
• Monitor and maintain network and system security, including backups and disaster recovery plans
• Perform regular maintenance and updates to computer systems and software
• Train employees on new software and hardware as needed
• Maintain inventory of all equipment, software, and licenses
• Stay current with industry trends and advancements in technology

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or related field
• Minimum of 2 years of experience in IT support or related role
• Strong knowledge of Windows and Mac operating systems
• Experience with network administration and troubleshooting
• Familiarity with Microsoft Office Suite and other common business software
• Excellent problem-solving and analytical skills
• Strong communication and interpersonal skills
• Ability to work independently and in a team environment
• Experience with healthcare IT systems is a plus
• Certifications such as CompTIA A+, Network+, and Security+ are preferred