Remote IT Support: Windows, PowerShell & AI

Dev PRO; United States; Remote; USD 40,000 - 60,000; Full time

Benefits offered by this job

Remote-first environment

Claude AI learning opportunities

Job summary

Dev.Pro, a US-based outsourced software development company with a remote-first approach, is hiring a Junior IT Specialist to support a US-based executive's technical environment. You will troubleshoot Windows systems remotely using PowerShell, follow procedures, document tasks, and report outcomes.

You’ll also use Claude and other tools to assist ongoing projects. The role offers hands-on experience across Windows administration, PowerShell, and cloud technologies, with opportunities to learn

Qualifications

• 1+ year of professional hands-on IT support or help desk experience.
• Knowledge of Windows and PowerShell incl. commands and reporting.
• Ability to read Python or PowerShell scripts.
• Upper-Intermediate English with clear updates on completed work, results, and outstanding issues.
• Follow written procedures, document work accurately, and clearly report any issues or blockers.
• Knowledge of basic security practices, including least-privilege access, safe handling of credentials, and backing up before making changes.
• Attention to detail, a focus on accuracy, and the judgment to ask for help when needed.
• Ability to learn new tools quickly, including the AWS console and macOS settings.

Responsibilities

• Provide Windows support and routine administration using PowerShell, command-line tools, and Remote Desktop.
• Follow documented procedures, verify results, and report progress, blockers, and outcomes clearly.
• Document each task, including actions taken, results, and supporting evidence.
• Use AI assistants to investigate issues, write and review scripts, and draft responses, verifying their output before use.
• Follow security procedures, use only the access required, protect credentials, back up before making changes, and check with Security before changing security settings.
• Track technical issues through to resolution, including during weekend shifts, working within documented procedures and escalating when guidance or approval is needed.
• Contribute to practical tools and automation for the executive’s projects, learning to use Claude and other tools as needed.

Skills

Windows administration

PowerShell

Python scripting

English communication

Procedures & documentation

Security best practices

Attention to detail

AWS Console

macOS settings

Tools

Remote Desktop

Claude AI

Jira

Cloud consoles (AWS/Azure/GCP)

Job description

Dev.Pro, a US-based outsourced software development company with a remote-first approach, is hiring a Junior IT Specialist to support a US-based executive's technical environment. You will troubleshoot Windows systems remotely using PowerShell, follow procedures, document tasks, and report outcomes.

You’ll also use Claude and other tools to assist ongoing projects. The role offers hands-on experience across Windows administration, PowerShell, and cloud technologies, with opportunities to learn