Remote Junior IT & AI Support Specialist

First Roles; Arizona City (AZ); Remote; USD 30,000 - 35,000; Full time

Benefits offered by this job

Remote work

Flexible scheduling

Paid time off

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Job summary

First Roles is seeking a motivated Junior IT & AI Support Specialist to handle day-to-day tech needs, support Microsoft 365, and explore AI tools. This is a remote position for residents of Arizona or Texas, with occasional travel. You will learn on the job and contribute to improving efficiency through AI-driven solutions.

The role emphasizes problem-solving, quick learning, and independent work in a remote setup, with opportunities to grow technical skills in business technology and AI tooling.

Qualifications

• Basic computer skills and familiarity with common business software.
• Working knowledge of Microsoft Office or Microsoft 365.
• Basic familiarity with AI tools or a strong interest in learning how to use them.
• Good communication, organizational, and problem-solving skills.
• Ability to learn new software and technology quickly.
• Self-motivated and able to work independently in a remote environment.
• Reliable internet connection and an appropriate home workspace.
• Must reside in Arizona or Texas.
• Must be willing to travel occasionally for business purposes.

Responsibilities

• Provide basic technical support for computers, software, and everyday technology issues.
• Assist with Microsoft 365 applications, including Outlook, Word, Excel, Teams, and PowerPoint.
• Help set up software, user accounts, and technology for new employees.
• Use and assist with AI tools such as ChatGPT and Grok.
• Help identify opportunities to use AI and automation to improve efficiency and productivity.
• Troubleshoot basic software and computer issues and document solutions.
• Assist with software updates, technology organization, and general IT administration.
• Research new technology tools and help implement solutions.
• Communicate with team members to resolve technical questions and support daily operations.
• Travel occasionally for company meetings, training, or on-site support as needed.

Skills

Basic computer skills

Microsoft Office / 365

AI tools familiarity

Communication skills

Organizational skills

Problem-solving

Learning agility

Self-motivation

Remote work readiness

Willingness to travel

Job description

First Roles is seeking a motivated Junior IT & AI Support Specialist to handle day-to-day tech needs, support Microsoft 365, and explore AI tools. This is a remote position for residents of Arizona or Texas, with occasional travel. You will learn on the job and contribute to improving efficiency through AI-driven solutions.

The role emphasizes problem-solving, quick learning, and independent work in a remote setup, with opportunities to grow technical skills in business technology and AI tooling.