Remote IT Support Technician I — Cloud & Help Desk

Interlaced; United States; A distancia; USD 18.000 - 22.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Cell phone reimbursement

Health & wellness reimbursements

5 paid Vacation days annually

16 paid Holidays annually - 6 fixed /

10 flexible

Descripción de la vacante

Interlaced is hiring a contracted IT Support Technician I to assist end users remotely from a home office. The role focuses on help desk support, troubleshooting across Meraki, Azure, AWS, GCP, and Microsoft 365, and customer-facing communication in English.

Ideal candidates have 1+ years in IT support, strong problem solving, and the ability to simplify complex tech for non-technical users. Hours align with Pacific Time, with a full-time remote arrangement and international client engagement.

Formación

• 1+ years in IT with a focus on help desk or customer support.
• Strong English (B2 or higher)
• Able to work remotely and during Pacific Time business hours
• Comfortable communicating technical solutions to end users
• Familiarity with a variety of business tech tools and cloud services

Responsabilidades

• Serve as a key support layer and communicate availability and client responsibilities.
• Handle tickets proactively and escalate only when necessary.
• Assist with approval workflows and contact verification.
• Resolve reactive tickets and contribute to proactive maintenance and internal projects.
• Monitor KPIs via dashboards and improve SLA/resolution times.
• Develop knowledge of Interlaced systems and client service plans.
• Identify opportunities for Interlaced services during client interactions.
• Under supervision, execute assigned projects and training.
• Provide training to new IT Support Associates.

Conocimientos

Customer service

Communication

English proficiency

Problem solving

Time management

Herramientas

Meraki

Ubiquiti

MacOS

Windows

Azure

AWS

GCP

Microsoft 365

Google Workspace

Slack

OneLogin

Okta

JumpCloud SSO

SentinelOne

DNS/Email security

Datto/Backupify

BackBlaze

Zoom

Microsoft Teams

RingCentral

Addigy

JumpCloud MDM

Kandji

Intune

Mosyle

Descripción del empleo

Interlaced is hiring a contracted IT Support Technician I to assist end users remotely from a home office. The role focuses on help desk support, troubleshooting across Meraki, Azure, AWS, GCP, and Microsoft 365, and customer-facing communication in English.

Ideal candidates have 1+ years in IT support, strong problem solving, and the ability to simplify complex tech for non-technical users. Hours align with Pacific Time, with a full-time remote arrangement and international client engagement.