Remote IT Help Desk Specialist

Integra; Sandersville (GA); Hybrid; USD 42,000 - 56,000; Full time

Benefits offered by this job

Competitive pay

Healthcare coverage

Life and disability insurance

Flexible benefits

Paid time off

Education assistance

Retirement plan

Job summary

Integra is seeking an IT help desk technician to assist customers with questions and problems related to computer systems, hardware, and software. The role involves both remote and in-person support, guiding clients through configurations and troubleshooting to resolve issues efficiently.

The ideal candidate has strong problem-solving skills, excellent communication, and solid experience with Windows 10/11 and Microsoft 365.

Qualifications

• Excellent problem-solving skills, phone skills, and customer service skills.
• Familiarity with Microsoft 365 user/group/email/license administration.
• Knowledge of and familiarity with basic networking protocols, hardware, and ability to troubleshoot and resolve network issues.
• Excellent verbal and written communication.
• Exceptional proficiency with Microsoft Windows operating systems.
• Familiarity with MS Windows, Office, and Microsoft 365.
• Familiarity with ERP systems is a plus.
• Prior information technology or systems administration experience preferred.
• Network related certification is a plus.

Responsibilities

• Respond to tech inquiries via email, online chats, phone, or in person.
• Provide technical support by researching and answering questions, troubleshooting, and maintaining workstations.
• Help implement and maintain ConnectWise Manage and control solutions.
• Collaborate with Cybersecurity team to maintain and roll out tools.
• Assist in preparing new devices or reimaging existing devices (approx. 3 or fewer per week).
• Maintain updated inventory of devices in the inventory system.
• Provide answers by identifying problems, researching answers, and guiding corrective steps.
• Improve client references by writing and maintaining documentation.
• Contribute to client training programs by identifying learning issues and improving instructional language.
• Suggest devices and techniques to accommodate client disabilities.
• Improve system performance by identifying problems and recommending changes.
• Update job knowledge through education and networking.

Skills

Problem-solving

Customer service

Microsoft 365 administration

Networking basics

Windows OS

Communication skills

Manufacturing processes

Prior IT experience

Networking certification

Education

High school diploma, GED, or equivalent

Tools

ConnectWise Manage

ERP systems

Job description

Integra is seeking an IT help desk technician to assist customers with questions and problems related to computer systems, hardware, and software. The role involves both remote and in-person support, guiding clients through configurations and troubleshooting to resolve issues efficiently.

The ideal candidate has strong problem-solving skills, excellent communication, and solid experience with Windows 10/11 and Microsoft 365.