IT Support Technician II - Los Angeles

Interlaced; Los Angeles (CA); Hybrid; USD 70,000 - 80,000; Full time

Benefits offered by this job

Medical, vision and dental benefits

Cell phone reimbursement

Gym reimbursement

16 paid holidays annually - 6 fixed +

Job summary

Interlaced is hiring a full-time IT Support Technician II in Los Angeles. You will support end users through remote sessions, chat, phone, and email, and occasionally visit client offices. The ideal candidate has 3+ years in IT with help desk experience and can translate complex tech into simple guidance.

This hybrid role requires a dedicated home office and reliable internet. Hours are 7am–4pm PT, Monday to Friday. We offer a competitive salary and comprehensive benefits.

Qualifications

• 3+ years in IT with help desk/customer support experience
• Ability to translate complex tech for non-technical users
• Comfortable supporting end users via remote sessions and in-person visits

Responsibilities

• Provide IT support to end users via chat, phone, email, and remote sessions
• Assist Los Angeles client offices on-site as needed
• Troubleshoot hardware/software issues and document resolutions
• Collaborate with teams to improve user experience and processes

Skills

Customer support

Communication

Problem solving

Client interaction

Tools

Meraki

MacOS

Windows

Azure

Microsoft 365

Google Workspace

Slack

OneLogin

SentinelOne

SPF

DKIM

DMARC

DNS Filter

Datto/Backupify

Comet Backup

Zoom

Microsoft Teams

RingCentral

Addigy

Microsoft Intune

Job description

Interlaced is a cloud-focused, modern IT, Security, and AI services provider, providing outsourced technology management services for innovative businesses across the globe. We specialize in designing, implementing, and supporting cutting edge technology infrastructure that helps our clients scale and achieve their missions.

How are we different from traditional IT companies?

• We are cloud focused (but we will train you up if you don’t have all the necessary skills yet).
• We have professional development pathways throughout the organization with accompanying training programs.
• We work with cutting edge clients in forward thinking industries like tech startups, biotech and digital agencies.
• We are poised for significant growth and need you to help us do it!
• We are a team of hungry, innovative, technology-lovers who are excited to build something amazing together.

Interlaced is looking to hire a full-time IT Support Technician II in Los Angeles. This position requires knowledge of common business technologies and experience working in diverse technical environments as well as with various cloud infrastructure components.

The candidate we are looking for has a technical skill-set, and stays up to date with the latest technology trends. The ability to quickly incorporate new techniques and processes is a must. The candidate must be personable and have the ability to interact with each level of the client's business, from the front desk to the CEO. The ability to simplify complex technical solutions and convey them to end users is a requisite.

This is a full time position working hybrid both visiting Los Angeles client offices and working from home to assist end users through remote sessions, via chat, phone and email. The candidate is expected to have a dedicated working environment/home office with stable internet connection. This position is from the hours of 7am - 4pm Pacific Time, Monday through Friday excluding holidays.

Below are the tools we work with at Interlaced. Basic knowledge and proficiency in several of these tools are preferred:

• Meraki
• MacOS
• Windows Desktop OS
• Microsoft Azure
• Microsoft 365
• Google Workspace
• Slack
• OneLogin
• SentinelOne
• SPF
• DKIM
• DMARC
• DNS Filter
• Datto / Backupify
• Comet Backup
• Zoom
• Microsoft Teams
• RingCentral
• Addigy
• Microsoft Intune

Ideally, this candidate has a minimum of 3+ years working in IT, with a focus on help desk and customer support.This is a full-time position working remotely to assist end users through remote sessions via chat, phone, and email and occasionally visiting our Los Angeles area client offices. The candidate is expected to have a dedicated working environment/home office with stable internet connection.

What we offer:

• Competitive starting salary between $70,000-80,000 DOE annual with Interlaced company bonus program
• Medical, vision and dental benefits
• Cell phone and gym reimbursement
• 16 paid Holidays annually - 6 fixed and 10 flex
• 2 paid volunteer days annually
• Paid vacation and sick time
• 401k matching
• Fuel reimbursement
• Peer-to-peer bonus allowance