Remote IT Support Technician I

Seneca Gaming Corporation; United States; On-site; USD 30,000 - 39,000; Full time

Job summary

Seneca Gaming Corporation is seeking an IT Support Technician to provide remote end-user assistance for hardware and software across designated entities. You will triage issues, document resolutions, and collaborate with Application Services and vendors to resolve complex problems.

On-site support may be required for events and vendor activities. The role emphasizes strong customer service, teamwork, and adherence to IT policies, with a 24-hour shift schedule and opportunities for growth through

Qualifications

• Associate degree in computer science or MIS or 1–3 years related work may be required.
• Working knowledge of hardware/software, networking and MS Office.
• IT certification within 12 months of employment is required.

Responsibilities

• Own reported issues and triage to resolution with timely updates.
• Provide remote end-user support for hardware and software problems.
• Maintain a centralized ticketing log and document resolutions.
• Support on-site activities for technicians, customers, events, and vendors.
• Collaborate with IT staff and vendors to resolve issues and maintain infra.

Skills

IT support

Troubleshooting

Customer service

Communication skills

Team player

Independent work

MS Windows

Networking basics

Education

Associate degree in CS/MIS

Tools

AS/400 (IBM iSeries)

Ticketing system

Microsoft Office

Job description

Seneca Gaming Corporation is seeking an IT Support Technician to provide remote end-user assistance for hardware and software across designated entities. You will triage issues, document resolutions, and collaborate with Application Services and vendors to resolve complex problems.

On-site support may be required for events and vendor activities. The role emphasizes strong customer service, teamwork, and adherence to IT policies, with a 24-hour shift schedule and opportunities for growth through