IT Support Specialist I: Remote & On-Site Help Desk

IGT; Austin (TX); On-site; USD 48,000 - 60,000; Full time

Job summary

IGT is seeking an IT support/help desk professional with 0-2 years of experience to assist on-site and remote users. The role requires strong analytical and problem-solving abilities, along with clear communication to explain technical concepts to non-technical users.

The ideal candidate will be customer-focused, possess excellent phone support skills, and provide high-quality service to end users in a fast-paced environment.

Qualifications

• 0-2 years of experience in an IT support or Help Desk role.
• Experience supporting both on-site and remote users.
• Strong analytical and problem-solving skills.
• Excellent communication skills with the ability to explain technical concepts to non-technical users.
• Customer-focused approach with strong phone support and service skills.

Skills

Analytical skills

Problem solving

Communication skills

Phone support

Customer-focused

Education

Bachelors degree in IT / related field

Job description

IGT is seeking an IT support/help desk professional with 0-2 years of experience to assist on-site and remote users. The role requires strong analytical and problem-solving abilities, along with clear communication to explain technical concepts to non-technical users.

The ideal candidate will be customer-focused, possess excellent phone support skills, and provide high-quality service to end users in a fast-paced environment.