Senior User Support Technician - Onsite IT & Training Lead

CGS Business Solutions; Irvine (CA); On-site; USD 65,000 - 90,000; Full time

Job summary

CGS Business Solutions is seeking a Sr. User Support Technician to provide high-level user and technical support for a national manufacturing customer. The role covers PC, software, printers, phones, network access, and account management across multiple locations.

100% onsite with travel. Strong customer service and problem-solving skills are essential for success. Responsibilities include end-user support, training, ticket management, and collaboration with ITS projects.

Qualifications

• Associate's Degree in computer science or related field with 5+ years' experience.
• A+ and MCSE certifications preferred; Bachelor's degree preferred.
• Proficient in Microsoft Office; experience with AS400 and JD Edwards is a plus.

Responsibilities

• Provide end-user support on a variety of issues; diagnose and resolve information system problems.
• Coordinate referrals to appropriate services, repairs, training and follow-up.
• Act as escalation point for other team members.
• Install and configure new PCs, software, peripherals (printers, faxes) and telecom devices.
• Travel to other plants and offices to conduct training programs.
• Maintain tickets, inventory, procurement processing and documentation.

Skills

Microsoft Office Suite

AS400

JD Edwards

PC hardware

Networking basics

Education

Associate's Degree in computer science or related field

A+ certification

MCSE certification

Bachelor's degree preferred

Tools

Ticketing system

Job description

CGS Business Solutions is seeking a Sr. User Support Technician to provide high-level user and technical support for a national manufacturing customer. The role covers PC, software, printers, phones, network access, and account management across multiple locations.

100% onsite with travel. Strong customer service and problem-solving skills are essential for success. Responsibilities include end-user support, training, ticket management, and collaboration with ITS projects.