IT Support Specialist I — 24/7 Casino Tech

Rivers Casino; Philadelphia (Philadelphia County); On-site; USD 48,000 - 64,000; Full time

Job summary

Rivers Casino Philadelphia is seeking an IT Support Technician to install, move, and maintain computing systems and applications across the Enterprise. Under supervision, you will support users and gaming systems and coordinate with the IT team to deliver seamless technical services.

You will ensure compliance with Rivers Casino Philadelphia policies, security guidelines, and internal controls while delivering exceptional customer service to patrons and colleagues.

Qualifications

• Must be 18 years of age or older.
• Excellent communication skills.
• Ability to interact with employees and vendors.
• Ability to identify and troubleshoot problems quickly and efficiently.

Responsibilities

• Install, move, and maintain computing systems and applications as directed by IT management.
• Receive and respond to calls and requests regarding system or network issues.
• Create and update documentation for systems, network equipment, and user locations.
• Perform routine preventive maintenance for hardware and software; work with IT staff to resolve issues.
• Maintain understanding of IT policies and security requirements, including Acceptable Use policies.
• Provide exceptional customer service to patrons and staff in a professional manner.
• Meet attendance guidelines and comply with company policies.
• Complete required Rivers Casino Philadelphia training within nine months of employment.
• Attend necessary meetings; understand duties may change; hours determined by a 24-hour schedule.

Skills

Excellent communication skills

Team player

Interpersonal skills

Problem solving

Resourcefulness

Customer service

Job description

Rivers Casino Philadelphia is seeking an IT Support Technician to install, move, and maintain computing systems and applications across the Enterprise. Under supervision, you will support users and gaming systems and coordinate with the IT team to deliver seamless technical services.

You will ensure compliance with Rivers Casino Philadelphia policies, security guidelines, and internal controls while delivering exceptional customer service to patrons and colleagues.