Remote IT Support Technician - Flexible Hours & Perks

AirITSystems GmbH; New York (NY); Remoto; USD 55.000 - 67.000; Tempo integral

Benefícios oferecidos por esta vaga

Company laptop

Home office equipment

Flexible working hours

Private health insurance

Paid sick leave

Resumo da vaga

AirITSystems GmbH is seeking an IT Help Desk Technician who will be the first point of contact for clients with technical issues. You will assist end users via phone, email, and chat, perform basic troubleshooting, and escalate more complex problems as needed.

You will work closely with the team to resolve issues efficiently, document actions, and maintain high customer satisfaction. This role supports remote work with flexible hours and requires strong communication and problem-solving skills.

Qualificações

• Proven experience in an IT support or helpdesk environment.
• Strong troubleshooting across operating systems, network connections, and common business software
• Clear communication and a customer-first approach to problem-solving
• Familiarity with ticket management systems and remote support tools

Responsabilidades

• Serve as the first point of contact for clients with issues.
• Understand issues, provide basic troubleshooting, and escalate complex problems to the appropriate technical resource.
• Communicate with end users via phone, email, and chat to resolve problems and document actions.

Conhecimentos

IT support

Troubleshooting

Customer service

Ticketing systems

Remote support tools

Ferramentas

Ticketing systems

Remote support tools

Descrição da vaga

AirITSystems GmbH is seeking an IT Help Desk Technician who will be the first point of contact for clients with technical issues. You will assist end users via phone, email, and chat, perform basic troubleshooting, and escalate more complex problems as needed.

You will work closely with the team to resolve issues efficiently, document actions, and maintain high customer satisfaction. This role supports remote work with flexible hours and requires strong communication and problem-solving skills.