IT Helpdesk Technician

AirITSystems GmbH; New York (NY); À distance; USD 55 000 - 67 000; Plein temps

Avantages offerts par ce poste

Company laptop

Home office equipment

Flexible working hours

Private health insurance

Paid sick leave

Résumé du poste

AirITSystems GmbH is seeking an IT Help Desk Technician who will be the first point of contact for clients with technical issues. You will assist end users via phone, email, and chat, perform basic troubleshooting, and escalate more complex problems as needed.

You will work closely with the team to resolve issues efficiently, document actions, and maintain high customer satisfaction. This role supports remote work with flexible hours and requires strong communication and problem-solving skills.

Qualifications

• Proven experience in an IT support or helpdesk environment.
• Strong troubleshooting across operating systems, network connections, and common business software
• Clear communication and a customer-first approach to problem-solving
• Familiarity with ticket management systems and remote support tools

Responsabilités

• Serve as the first point of contact for clients with issues.
• Understand issues, provide basic troubleshooting, and escalate complex problems to the appropriate technical resource.
• Communicate with end users via phone, email, and chat to resolve problems and document actions.

Connaissances

IT support

Troubleshooting

Customer service

Ticketing systems

Remote support tools

Outils

Ticketing systems

Remote support tools

Description du poste

As a IT Help Desk Technician, you will be one of the first points of contact for clients experiencing technical issues. You’ll work directly with end users via phone, email, and chat to understand their issues, provide basic troubleshooting, and elevate more complex problems to the appropriate technical resource when needed.

What you bring

• Proven experience in an IT support or helpdesk environment

• Strong troubleshooting skills across operating systems, network connections, and common business software

• Clear communication skills and a customer-first approach to problem-solving

• Familiarity with ticket management systems and remote support tools

Your benefits

We provide accommodation options and additional vacation days to support your personal time. Career training opportunities help you grow your technical skillset, while a company laptop, home office equipment, and full remote work setup ensure you are well-equipped from day one.

You will also have access to a company car, a company pension plan, and employee discounts. Flexible working hours allow you to structure your day effectively, supported by paid sick leave, parental leave, and private health insurance.

Compensation

The monthly salary for this role is USD 4,942–6,000 per month.