Remote IT Support Specialist: Growth & Certs

EdgeQ Technologies Private Limited; United States; Remote; USD 45,000 - 75,000; Full time

Benefits offered by this job

Health insurance

100% remote work

Flexible schedule

Paid time off

Job summary

EdgeQ Technologies Private Limited is seeking an IT Support Specialist to deliver remote technical assistance for end users across the United States. You will troubleshoot hardware, software, and network issues, support Windows and macOS environments, and manage tickets to ensure timely SLAs.

The role emphasizes MS 365 skills, cloud familiarity, and strong customer service in a fully remote setting. Certification support and career growth opportunities are provided.

Qualifications

• 1–5 years IT Support/Technical Support experience.
• Strong knowledge of Windows OS and basic macOS troubleshooting.
• Understanding of networking fundamentals: TCP/IP, DNS, DHCP, VPN.
• Experience with Microsoft 365, Outlook, Teams, Office apps.
• Familiarity with remote desktop and troubleshooting tools.
• Experience with ticketing systems such as ServiceNow, Jira, Zendesk.
• Active Directory and user account management basics.
• Strong communication, analytical, and problem-solving skills.
• Ability to work independently in a remote environment.

Responsibilities

• Provide technical support to employees and end users via email, phone, and remote tools.
• Troubleshoot hardware, software, network, and OS issues.
• Install, configure, and maintain computers, applications, and IT equipment.
• Assist users with Windows, macOS, Microsoft Office, and business apps.
• Diagnose and resolve issues within SLAs.
• Manage IT support tickets and maintain documentation.
• Support account management, password resets, and access permissions.
• Assist with network connectivity, VPN, Wi‑Fi, and printers.
• Monitor IT systems and escalate complex problems when needed.
• Maintain IT asset records and deployment.
• Follow IT security and data protection policies.
• Provide clear technical guidance and excellent customer service.

Skills

Windows OS

macOS basics

Networking basics

Microsoft 365

Remote support

Cybersecurity basics

Communication

Problem solving

Independent work

Education

Bachelor's degree in IT/CS or related

Certifications: CompTIA A+/Network+/Microsoft

Tools

ServiceNow

Jira

Zendesk

Job description

EdgeQ Technologies Private Limited is seeking an IT Support Specialist to deliver remote technical assistance for end users across the United States. You will troubleshoot hardware, software, and network issues, support Windows and macOS environments, and manage tickets to ensure timely SLAs.

The role emphasizes MS 365 skills, cloud familiarity, and strong customer service in a fully remote setting. Certification support and career growth opportunities are provided.