IT Support Specialist | $75K + Career Growth & Certs

EdgeQ Technologies Private Limited; États-Unis; À distance; USD 45 000 - 75 000; Plein temps

Avantages offerts par ce poste

Health insurance

100% remote work

Flexible schedule

Paid time off

Résumé du poste

EdgeQ Technologies Private Limited is seeking an IT Support Specialist to deliver remote technical assistance for end users across the United States. You will troubleshoot hardware, software, and network issues, support Windows and macOS environments, and manage tickets to ensure timely SLAs.

The role emphasizes MS 365 skills, cloud familiarity, and strong customer service in a fully remote setting. Certification support and career growth opportunities are provided.

Qualifications

• 1–5 years IT Support/Technical Support experience.
• Strong knowledge of Windows OS and basic macOS troubleshooting.
• Understanding of networking fundamentals: TCP/IP, DNS, DHCP, VPN.
• Experience with Microsoft 365, Outlook, Teams, Office apps.
• Familiarity with remote desktop and troubleshooting tools.
• Experience with ticketing systems such as ServiceNow, Jira, Zendesk.
• Active Directory and user account management basics.
• Strong communication, analytical, and problem-solving skills.
• Ability to work independently in a remote environment.

Responsabilités

• Provide technical support to employees and end users via email, phone, and remote tools.
• Troubleshoot hardware, software, network, and OS issues.
• Install, configure, and maintain computers, applications, and IT equipment.
• Assist users with Windows, macOS, Microsoft Office, and business apps.
• Diagnose and resolve issues within SLAs.
• Manage IT support tickets and maintain documentation.
• Support account management, password resets, and access permissions.
• Assist with network connectivity, VPN, Wi‑Fi, and printers.
• Monitor IT systems and escalate complex problems when needed.
• Maintain IT asset records and deployment.
• Follow IT security and data protection policies.
• Provide clear technical guidance and excellent customer service.

Connaissances

Windows OS

macOS basics

Networking basics

Microsoft 365

Remote support

Cybersecurity basics

Communication

Problem solving

Independent work

Formation

Bachelor's degree in IT/CS or related

Certifications: CompTIA A+/Network+/Microsoft

Outils

ServiceNow

Jira

Zendesk

Description du poste

IT Support Specialist | $75K + Career Growth & Certs in Newark

Location Newark

Company EdgeQ Technologies Private Limited

Career Stage Fit: This role targets early-to-mid career IT professionals (1–5 years experience), making it ideal for those coming out of helpdesk or entry-level sysadmin roles looking to formalize their skills in a fully remote environment. The wide salary band ($45K–$75K) suggests room to negotiate based on certifications and experience.

Market Compensation: According to industry benchmarks, US IT Support Specialists typically earn $42,000–$72,000. This role's range is competitive at the mid-to-upper end for Tier 1/Tier 2 support. Candidates with CompTIA A+/Network+ or Microsoft certifications should aim for the higher end.

Skills You’ll Build:

• Microsoft 365 ecosystem and Azure/Entra ID — high-demand cloud skills
• ITSM ticketing workflows (ServiceNow, Jira, Zendesk) — transferable across industries
• Remote workforce support — increasingly valuable in a distributed-work world
• Cybersecurity fundamentals — a growing career path with strong salary upside

Green Flags: Certification support and professional development investment signal the employer values employee growth. The remote setup broadens access to better-paying markets without relocation.

Red Flags to Watch: The job description is fairly generic and lacks specific company culture details, team size, or reporting structure. Before accepting, ask about on-call rotation requirements, ticket volume expectations, and escalation paths — these significantly affect work-life balance in IT support roles.

Job Title: IT Support Specialist
Location: United States (Remote)
Work Mode: 100% Remote
Experience: 1–5 Years
Salary Range: $45,000 – $75,000 per year (USD)
Employment Type: Full-Time
Job Category: Information Technology / Technical Support

We are seeking a motivated and customer-focused IT Support Specialist to join our growing IT team in the United States. The ideal candidate will provide technical assistance, troubleshoot hardware and software issues, support end users, and ensure smooth operation of IT systems.

Key Responsibilities

• Provide technical support to employees and end users through email, phone, and remote support tools.
• Troubleshoot hardware, software, network, and operating system issues.
• Install, configure, and maintain computers, applications, and IT equipment.
• Assist users with Windows, macOS, Microsoft Office, and other business applications.
• Diagnose and resolve technical issues within established service-level agreements (SLAs).
• Manage IT support tickets and maintain accurate documentation.
• Support user account management, password resets, and access permissions.
• Assist with network connectivity, VPN, Wi‑Fi, and printer-related issues.
• Monitor IT systems and elevate complex technical problems when required.
• Maintain IT asset records and support equipment deployment.
• Follow IT security policies and data protection procedures.
• Provide clear technical guidance and excellent customer service.

Required Skills & Qualifications

• 1–5 years of experience in IT Support, Technical Support, or a similar role.
• Strong knowledge of Windows operating systems and basic macOS troubleshooting.
• Understanding of computer hardware, software installation, and configuration.
• Knowledge of networking fundamentals, TCP/IP, DNS, DHCP, and VPN.
• Experience with Microsoft 365, Outlook, Teams, and Office applications.
• Familiarity with remote desktop and troubleshooting tools.
• Experience with ticketing systems such as ServiceNow, Jira, or Zendesk.
• Basic knowledge of Active Directory and user account management.
• Strong communication, analytical, and problem‑solving skills.
• Ability to work independently in a remote environment.

Preferred Qualifications

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• CompTIA A+, Network+, or Microsoft certifications are preferred.
• Experience with cloud‑based IT support environments.
• Knowledge of cybersecurity fundamentals and IT best practices.
• Familiarity with Microsoft Azure or Microsoft Entra ID.
• Experience supporting distributed and remote workforces.

Salary & Benefits

• Competitive compensation based on experience and skills.
• 100% remote work opportunity.
• Flexible working arrangements.
• Health, dental, and vision insurance.
• Paid time off and holidays.
• Retirement savings benefits, where applicable.
• Professional development and certification support.

Work Location: United States – Fully Remote

• Candidates from eligible locations across the United States can apply.
• Must be legally authorized to work in the United States.
• Ability to support users across different time zones may be required.

Equal Opportunity Employer:

We welcome qualified candidates from diverse professional backgrounds and encourage applications from eligible candidates across the United States.

Is this IT Support Specialist role truly 100% remote? Yes, the position is listed as 100% remote. Candidates must be legally authorized to work in the United States and may need to support users across different US time zones. What is the salary range for this IT Support Specialist position? The annual salary ranges from $45,000 to $75,000 USD, with compensation based on experience and skills. Do I need certifications to apply for this role? Certifications such as CompTIA A+, Network+, or Microsoft credentials are preferred but not strictly required. The employer also offers professional development and certification support. What ticketing systems should I be familiar with for this job? Experience with ServiceNow, Jira, or Zendesk is listed as a required qualification for this role. Can candidates from outside the US apply for this remote position? No. Applicants must be legally authorized to work in the United States; the role is restricted to US-eligible candidates only.