Remote Help Desk Analyst | IT Support Specialist (2-6 yrs)

Naija.com, Inc; United States; Remote; USD 50,000 - 80,000; Full time

Job summary

EdgeQ Technologies Private Limited seeks a skilled Help Desk Analyst for a fully remote role in the United States. The position requires 2–6 years of experience in IT support and fast problem solving to assist end users.

You will handle ticketing, diagnose hardware and software issues, and provide timely resolution while ensuring customer satisfaction. This is a 100% remote, full-time opportunity with a competitive salary range of $50,000 to $80,000 per year.

Qualifications

• 2–6 years of Help Desk experience.
• Experience with ticketing systems.
• Strong customer service skills.

Responsibilities

• Respond to user inquiries via phone or email.
• Diagnose and resolve hardware and software issues.
• Escalate complex problems to senior IT staff when needed.

Job description

EdgeQ Technologies Private Limited seeks a skilled Help Desk Analyst for a fully remote role in the United States. The position requires 2–6 years of experience in IT support and fast problem solving to assist end users.

You will handle ticketing, diagnose hardware and software issues, and provide timely resolution while ensuring customer satisfaction. This is a 100% remote, full-time opportunity with a competitive salary range of $50,000 to $80,000 per year.