IT Support Engineer I — Remote & Onsite Desk Specialist

QTS Realty Trust; Suwanee (GA); Híbrido; USD 52.000 - 74.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Roth and Traditional 401(k) matching

Bonus eligible

Generous PTO

Paid Volunteer Days

Stock Purchase Plan

11 paid Holidays

Pet and Legal Insurance

Sabbatical Program

Anniversary Service Award

Parental Leave

Military Benefits

Scholarship for Dependents

Wellness Program

Tuition Reimbursement

Descripción de la vacante

QTS Data Centers seeks an Enterprise IT Support Engineer I to assist with common desktop support issues and provide customer-focused resolutions with minimal supervision.

You will handle tickets, support Windows, MacOS, iOS devices, and peripheral hardware while collaborating with Systems Engineers and other teams to deploy end-user equipment and improve systems. This role supports on-premises and remote staff domestically and internationally.

Formación

• Associates degree or equivalent professional experience.
• Two or more years of desktop support and customer support experience.
• One or more years of experience & knowledge of Windows 10/11, MacOS, iOS/iPadOS, network connectivity, and support of peripheral devices.

Responsabilidades

• Stewarding incoming desktop support tickets through timely acknowledgement, notation, and resolution.
• Handling desktop support escalations regarding hardware, software, and networking elements.
• Providing support for both on-premises and remote employees (national and international).
• Provide desktop support to end-users, troubleshooting issues related to Windows and MacOS devices, software, and peripheral equipment.
• Provide onsite assistance for Systems Engineers when needed.
• Deployment of end-user equipment and maintaining inventory.
• Participate in the design of new or changing systems.
• Participate in functional test planning and testing for the assigned tasks.
• Participate in process improvement and documentation for any supported systems and services.
• Stay current with changes in the technical area of expertise.
• Work with the team to ensure the quality of the assigned task(s), functional area(s) or project(s).
• Respond quickly and effectively to production issues and taking responsibility for seeing those issues through resolution.
• Provide weekly status reports on individual projects and tasks.

Conocimientos

Desktop support

Customer support

Windows 10/11

MacOS

iOS/iPadOS

Network connectivity

Printers & scanners

Office 365

Adobe

Cisco products

Hybrid Azure/Entra AD

Security basics

Educación

Associate degree or equivalent

Herramientas

Microsoft Intune

Jamf

ServiceNow

Bomgar

TeamViewer

AnyConnect

Descripción del empleo

QTS Data Centers seeks an Enterprise IT Support Engineer I to assist with common desktop support issues and provide customer-focused resolutions with minimal supervision.

You will handle tickets, support Windows, MacOS, iOS devices, and peripheral hardware while collaborating with Systems Engineers and other teams to deploy end-user equipment and improve systems. This role supports on-premises and remote staff domestically and internationally.