Remote IT Support Specialist

The Helmsman Group LLC

Delaware

Remote

USD 42,000 - 65,000

Full time

2 days ago

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Job summary

The Helmsman Group LLC is seeking an IT Specialist to provide remote technical support and help desk services. You will assist employees with hardware, software, network, and account issues, ensuring timely resolution while delivering high-quality user support.

Responsibilities include triaging requests, troubleshooting across Windows/macOS, managing user access, and maintaining documentation. Prior experience with ticketing systems and a focus on security best practices are valued.

Qualifications

Associate or bachelor’s degree in IT, CS, IS, or related field preferred.
1–3 years of technical support or help desk experience.

Responsibilities

Provide first- and second-level tech support to employees and end users.
Respond to IT support requests via phone, email, chat, tickets, or in person.
Diagnose and troubleshoot hardware, software, OS, network, and connectivity issues.
Install and configure desktops, laptops, printers, and mobile devices.
Support Windows, macOS, and Microsoft 365 applications.
Manage user accounts, passwords, permissions, and access rights.
Escalate complex issues to appropriate teams as needed.
Document troubleshooting steps and maintain IT asset records.