Remote IT Support Specialist – Hardware, Software & Network

Ladders; United States; Remoto; USD 100.000 - 120.000; Tempo pieno

Vantaggi offerti da questo lavoro

Bonus opportunities

Training resources

Collaborative environment

Career advancement

Product testing

Descrizione del lavoro

Ladders is seeking a Technical Resource Center Analyst for a leader in Manufacturing & Automotive. This remote role supports hardware, software, and network issues and emphasizes knowledge sharing, training, and proactive issue identification to improve service performance.

You will work with end users, internal technical teams, and stakeholders to resolve issues, document outcomes, and strengthen the overall support experience.

Competenze

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent experience.
• 5+ years of experience in a technical support role, ideally in a corporate environment.
• Strong understanding of IT environments, including Windows and Linux operating systems, and networking concepts.

Mansioni

• Respond to and resolve technical inquiries via phone, email, and a ticketing system while meeting SLAs.
• Diagnose and troubleshoot hardware, software, and network issues for the company's products.
• Escalate complex issues to development teams with proper documentation.
• Maintain detailed records of support interactions and resolutions in the ticketing system.
• Develop knowledge base articles and technical documentation to improve support efficiency.
• Provide training and guidance to users and junior team members on the company's products.
• Monitor system performance and proactively identify potential issues.

Conoscenze

Windows

Linux

Networking

IT support

Problem-solving

Communication

Ticketing systems

Formazione

Bachelor's degree in CS/IT or related field

Strumenti

ServiceNow

Zendesk

Descrizione del lavoro

Ladders is seeking a Technical Resource Center Analyst for a leader in Manufacturing & Automotive. This remote role supports hardware, software, and network issues and emphasizes knowledge sharing, training, and proactive issue identification to improve service performance.

You will work with end users, internal technical teams, and stakeholders to resolve issues, document outcomes, and strengthen the overall support experience.