Remote IT Support & Onboarding Specialist

Ladders; United States; Remote; USD 115,000 - 130,000; Full time

Benefits offered by this job

Comprehensive health, vision, and dent

Flexible remote work

Parental leave

Career development opportunities

Inclusive team culture

Job summary

Ladders is seeking an IT Analyst for a remote role in the United States. The role focuses on day-to-day technology operations, end-user support, and ensuring smooth service delivery in a fully remote environment. The analyst will manage hardware, software, access, and onboarding/offboarding workflows to keep employees productive.

Location: Remote (US-based candidates only). Compensation ranges from $115,000 to $130,000 annually.

Qualifications

• 2-4 years of experience in IT support, help desk, or IT operations.
• Foundational experience in IT support or end-user services.
• Working knowledge of MacOS and/or Windows operating systems.

Responsibilities

• Provide technical support for hardware, network, and AV equipment
• Resolve help desk tickets related to hardware, software, and account access
• Support onboarding and offboarding logistics for employees
• Administer identity and access tasks, escalating complex requests as needed
• Manage endpoint tasks such as imaging and asset tracking
• Maintain accurate records of tickets and resolutions
• Escalate unresolved issues to appropriate leads in a timely manner

Skills

IT support experience

End-user services

Communication skills

Job description

Ladders is seeking an IT Analyst for a remote role in the United States. The role focuses on day-to-day technology operations, end-user support, and ensuring smooth service delivery in a fully remote environment. The analyst will manage hardware, software, access, and onboarding/offboarding workflows to keep employees productive.

Location: Remote (US-based candidates only). Compensation ranges from $115,000 to $130,000 annually.