Technical Resource Center Analyst — Remote

Hitachi Vantara; Ventura (CA); Hybrid; USD 100,000 - 120,000; Full time

Job summary

Hitachi Vantara is seeking a Technical Resource Center Analyst to provide advanced technical support to internal and external stakeholders. You will diagnose hardware, software, and network issues, respond via phone, email, and ticketing system, and escalate complex cases as needed while maintaining thorough records.

This role requires a Bachelor’s degree or equivalent practical experience and 5+ years in technical support within an enterprise setting.

Qualifications

• Bachelor's degree or equivalent practical experience.
• 5+ years in a technical support role in a corporate/enterprise environment.
• Strong understanding of IT environments including Windows/Linux, TCP/IP, DNS, and business applications.

Responsibilities

• Respond to and resolve technical inquiries via phone, email, and ticketing system per SLAs.
• Diagnose and troubleshoot hardware, software, and network issues for Hitachi products and services.
• Escalate complex issues to appropriate teams with proper documentation and follow-up.
• Maintain accurate records of all support interactions and configurations in the ticketing system.
• Develop and contribute to knowledge base articles, FAQs, and technical documentation.

Skills

Problem-solving

Communication

Analytical thinking

Team collaboration

Independent work

Education

Bachelor's degree in CS/IT

Tools

ServiceNow

Zendesk

Remote support tools

Job description

Hitachi Vantara is seeking a Technical Resource Center Analyst to provide advanced technical support to internal and external stakeholders. You will diagnose hardware, software, and network issues, respond via phone, email, and ticketing system, and escalate complex cases as needed while maintaining thorough records.

This role requires a Bachelor’s degree or equivalent practical experience and 5+ years in technical support within an enterprise setting.