Remote Infrastructure Support Specialist: Hardware & POS

Jobgether SRL; United States; Remote; USD 55,000 - 89,000; Full time

Job summary

Jobgether SRL is seeking a skilled remote technical support specialist to deliver high-quality, client-focused assistance across the United States. You will diagnose issues, coordinate repairs, and resolve tickets quickly while maintaining customer satisfaction.

This fully remote role requires strong knowledge of Windows, Linux, networking basics, and SLAs. You will collaborate with teams to improve processes and leverage learning resources to support a diverse client base.

Qualifications

• 3+ years in customer-facing technical support or infra support.
• Knowledge of Windows, Linux, TCP/IP, DNS, VPNs, routing, and firewalls.
• Experience working remotely with SLA-driven tickets.

Responsibilities

• Deliver remote technical support with timely resolution and customer satisfaction.
• Diagnose and coordinate repairs for servers, desktops, printers, scanners, RF devices, POS equipment, and peripherals.
• Manage support tickets, document activities, and escalate per SLAs.
• Collaborate with teams for continuous improvement and knowledge sharing.

Skills

Customer-facing support

Hardware support

Infrastructure support

Tools

Windows

Linux

TCP/IP

Job description

Jobgether SRL is seeking a skilled remote technical support specialist to deliver high-quality, client-focused assistance across the United States. You will diagnose issues, coordinate repairs, and resolve tickets quickly while maintaining customer satisfaction.

This fully remote role requires strong knowledge of Windows, Linux, networking basics, and SLAs. You will collaborate with teams to improve processes and leverage learning resources to support a diverse client base.