Desktop Support Technician

Stability Technology; Bakersfield (CA); On-site; USD 52,000 - 68,000; Full time

Job summary

Stability Technology seeks a customer-focused Desktop Support Technician to join its IT team in Bakersfield. You will provide onsite and remote support for hardware, software, and peripherals, prioritizing user experience and quick issue resolution.

Responsibilities include using Intune for device management, supporting Windows 10/11 and Office 365, basic networking, and documenting procedures in the ticketing system. This role requires 2+ years in desktop support and strong communication skills.

Qualifications

• Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field preferred.
• 2+ years of experience in desktop support or IT help desk.

Responsibilities

• Provide remote and onsite technical support for hardware, software, and peripherals.
• Troubleshoot Windows 10/11, Office 365, and enterprise applications.
• Assist users with device setup, configuration, and maintenance (desktops, laptops, mobile devices).
• Use Microsoft Intune for device enrollment, management, and policy enforcement.
• Troubleshoot basic network connectivity (Wi-Fi, VPN, LAN/WAN).
• Assist with server administration tasks, including file sharing and permissions.
• Maintain accurate records of support requests in the ticketing system.
• Document solutions and workflows; share best practices with IT team.

Skills

Windows 10/11 support

Office 365

Active Directory/Azure AD

Intune

Networking basics

Server administration

Ticketing systems

Remote support tools

Education

Associate's or Bachelor's degree in Computer Science/IT

Tools

Microsoft Intune

Job description

Position Overview: Our client is seeking a skilled and customer-focused Desktop Support Technician to join their IT team. The ideal candidate will have experience providing onsite troubleshooting support to end-users while maintaining a high standard of customer service. This role involves working with enterprise-level tools and technologies, supporting a diverse range of hardware and software systems, and assisting with networking and server administration.

Key Responsibilities

End-User Support:

• Provide remote and onsite technical support for hardware, software, and peripherals.
• Troubleshoot and resolve issues with Windows 10/11, Office 365, and other enterprise applications.
• Assist users with device setup, configuration, and maintenance (desktops, laptops, mobile devices, etc.).

Device and Endpoint Management:

• Use Microsoft Intune for device enrollment, management, and policy enforcement.
• Deploy software and manage updates using enterprise tools.

Networking and Server Support:

• Troubleshoot basic network connectivity issues, including Wi-Fi, VPN, and LAN/WAN.
• Assist with server administration tasks, including file sharing, user permissions, and performance monitoring.

Documentation and Reporting

• Maintain accurate records of support requests in the ticketing system.
• Document solutions, workflows, and common troubleshooting procedures.
• Collaborate with IT colleagues to develop and implement best practices.
• Stay updated with emerging technologies and provide recommendations for enhancements.

Qualifications:

Education:

• Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field is preferred.

Technical Skills:

• Proficient in supporting Windows 10/11 environments.
• Strong knowledge of Microsoft Office 365 suite (e.g., Outlook, Teams, SharePoint).
• Hands-on experience with Active Directory and Azure Active Directory.
• Familiarity with device and application management using Microsoft Intune.
• Basic understanding of networking concepts (TCP/IP, DNS, DHCP, VPN).
• Experience in server administration and support is a plus.

Experience:

• 2+ years of experience in a desktop support or IT help desk role.
• Previous experience with remote support tools and ticketing systems.

Soft Skills:

• Excellent troubleshooting and problem-solving abilities.
• Strong verbal and written communication skills.
• Ability to work independently and manage multiple priorities in a fast-paced environment.

Certifications (Preferred):

• CompTIA A+, Network+, or equivalent certifications.
• Microsoft certifications such as MTA, Azure Fundamentals, or MS-900.