Remote IT Support Specialist — Empathy-Driven Help Desk

Spreetail; United States; Remote; USD 25,000 - 39,000; Full time

Job summary

Spreetail is seeking a remote Help Desk professional in the United States to support employees and customers with timely, accurate assistance. You will manage ticket intake, diagnose issues, and document resolutions while maintaining a user-first mindset.

This role requires 1–3 years of hands-on help desk experience, proficiency with Microsoft 365 and Google Workspace, and strong device troubleshoot skills across laptops, desktops, peripherals, and mobile devices.

Qualifications

• 1-3 years hands-on experience in Help Desk or technical support operations.
• Basic understanding of user and group administration principles and productivity software (Microsoft 365, Google Workspace).
• Proficiency in device troubleshooting across laptops, desktops, peripherals, and mobile devices.

Responsibilities

• Apply a detail-oriented approach to ticket intake, troubleshooting, and documentation.
• Demonstrate an approachable and empathetic demeanor when engaging with end users, reducing frustration and building trust.
• Practice active listening to fully understand user concerns while keeping broader technical and business context in mind.

Skills

Detail-oriented

Empathy

Active listening

Clear communication

Tools

Microsoft 365

Google Workspace

Job description

Spreetail is seeking a remote Help Desk professional in the United States to support employees and customers with timely, accurate assistance. You will manage ticket intake, diagnose issues, and document resolutions while maintaining a user-first mindset.

This role requires 1–3 years of hands-on help desk experience, proficiency with Microsoft 365 and Google Workspace, and strong device troubleshoot skills across laptops, desktops, peripherals, and mobile devices.