IT Support Specialist (US Hours)

Spreetail; United States; Remote; USD 42,000 - 65,000; Full time

Job summary

Spreetail is seeking an IT Support Specialist to work US hours in a remote setup. The role supports software stacks like Microsoft 365 and Google Workspace, and involves troubleshooting devices, peripherals, and basic networking while maintaining strong communication with employees.

Ideal candidates have 1–3 years in help desk or tech support, a practical approach to triage, and a focus on empathy and clear problem solving.

Qualifications

• 1-3 years of hands-on Help Desk or technical support, US hours.
• Basics of user/group administration and productivity software environments.
• Proficiency in troubleshooting laptops, desktops, peripherals, and mobile devices.
• Understanding of networking and security impact.
• Ability to triage and troubleshoot with a structured approach.
• Professional, empathetic communication with employees.

Responsibilities

• Handle ticket intake, troubleshooting, and documentation with accuracy.
• Be approachable and empathetic with end users to reduce frustration.
• Practice active listening to understand concerns and context.
• Maintain a positive, solution-focused service mindset.
• Collaborate as a team player and independent contributor.

Skills

Help desk experience

Empathetic communication

Active listening

Problem-solving

Tools

Microsoft 365

Google Workspace

Device troubleshooting

Networking basics

Job description

Spreetailpropels brands to increase their ecommerce market share across the globe while improving their operational costs. Learn how we are building one of the fastest-growing ecommerce companies in history: www.spreetail.com.

We are looking for an IT Support Specialist who can work US hours. Our Software & Technology teams build scalable, reliable, and cutting-edge software to propelSpreetailto being a top e-commerce company. We are seeking motivated individuals who are passionate about learning new technologies and building software to build a monster e-commerce company. If you are looking for an environment that provides creative freedom, work-life balance, and meaningful relationships, keep scrolling down.

How you will achieve success:

• Apply a detail-oriented approach to ticket intake, troubleshooting, and documentation, ensuring accuracy, consistency, and clear communication that supports efficient issue resolution.
• Demonstrate an approachable and empathetic demeanor when engaging with end users, creating a supportive environment that reduces frustration and builds trust.
• Practice active listening to fully understand user concerns, while keeping the broader technical and business context in mind to guide effective problem-solving.
• Maintain a positive, solution-focused mindset during daily interactions and challenging support scenarios, contributing to a professional and productive service experience.
• Collaborate effectively as both a team player and an independent contributor, adapting to shifting priorities and stepping in to support teammates when needed.

What experiences will help you in this role:

• 1-3 years of hands-on experience in Help Desk or technical support operations. Able to support US hours.
• Basic understanding of user and group administration principles, and productivity software environments (Microsoft 365, Google Workspace, etc.)
• Proficiency in device troubleshooting across laptops, desktops, peripherals, and mobile devices. Fundamental awareness of networking and security impact.
• Ability to triage and troubleshoot issues using a structured, methodical approach.
• Demonstrate professional, empathetic communication when supporting employees and team members alike.

This is a remote position and requires candidates to have an available work-from-home setup

Desktop/Laptop system requirements:

- 4th generation or higher, at least Intel i3 or equivalent processor;

- at least 4GB RAM;

- Windows 10 and above or MAC OSX operating system

- You are required to provide your own dual monitors

A strong and stable internet connection (A DSL, cable or fiber wired internet service with 10 Mbps plan or higher for primary connection)

PC Headset

A high-definition (HD) external or integrated webcam with at least 720p resolution.