IT Support Specialist (US Hours) (Fully Remote)

Spreetail; United States; Remote; USD 25,000 - 39,000; Full time

Job summary

Spreetail is seeking a remote Help Desk professional in the United States to support employees and customers with timely, accurate assistance. You will manage ticket intake, diagnose issues, and document resolutions while maintaining a user-first mindset.

This role requires 1–3 years of hands-on help desk experience, proficiency with Microsoft 365 and Google Workspace, and strong device troubleshoot skills across laptops, desktops, peripherals, and mobile devices.

Qualifications

• 1-3 years hands-on experience in Help Desk or technical support operations.
• Basic understanding of user and group administration principles and productivity software (Microsoft 365, Google Workspace).
• Proficiency in device troubleshooting across laptops, desktops, peripherals, and mobile devices.

Responsibilities

• Apply a detail-oriented approach to ticket intake, troubleshooting, and documentation.
• Demonstrate an approachable and empathetic demeanor when engaging with end users, reducing frustration and building trust.
• Practice active listening to fully understand user concerns while keeping broader technical and business context in mind.

Skills

Detail-oriented

Empathy

Active listening

Clear communication

Tools

Microsoft 365

Google Workspace

Job description

• Apply a detail-oriented approach to ticket intake, troubleshooting, and documentation, ensuring accuracy and clear communication.
• Demonstrate an approachable and empathetic demeanor when engaging with end users, reducing frustration and building trust.
• Practice active listening to fully understand user concerns while keeping broader technical and business context in mind.

Required Experience:

• 1-3 years hands-on experience in Help Desk or technical support operations.
• Basic understanding of user and group administration principles and productivity software (Microsoft 365, Google Workspace).
• Proficiency in device troubleshooting across laptops, desktops, peripherals, and mobile devices.

Work Setup:

• This is a remote position requiring a stable home office setup and ability to work US hours.
• Candidates must provide their own dual monitors and meet system requirements (Intel i3 or equivalent, 4GB RAM, Windows 10/Mac OSX).
• Strong and stable internet connection with at least 10 Mbps is required.

Spreetail

Spreetail helps brands grow their ecommerce market share globally while reducing operational costs. They are building one of the fastest-growing ecommerce companies with a focus on innovative technology and a supportive remote culture.