Remote IT Support Specialist — AI, IAM & Automation

Swooped; United States; Remote; USD 74,000 - 104,000; Full time

Benefits offered by this job

Health insurance

Retirement plan with company match

Paid time off

Equipment and development support

Job summary

Swooped is seeking a full-time IT Support Specialist to deliver end-user support and manage workplace tech, identity systems, SaaS apps, and endpoint management. This remote-first role supports a global workforce from the United States and emphasizes automation, documentation, and process improvements.

Responsibilities include Tier 1–2 support, IAM tasks (Okta/Entra ID, SSO/MFA), and managing tools like M365, Slack, Zoom, and Intune, with AI platforms in scope.

Qualifications

• 3+ years of IT support experience (help desk or service desk).
• Experience supporting macOS and Windows.
• Hands-on with M365, Teams, Slack and Zoom.
• Familiar with identity and access management (Okta, Entra ID, SSO, MFA).
• Endpoint management tools like Intune or similar.
• Strong troubleshooting, communication, and customer service skills.
• Experience in a fast-paced remote-first environment.
• Basic scripting/automation (PowerShell, Bash, Python, Workato).
• Interest in AI tech (Copilot, Claude).
• Attention to detail and ownership.

Responsibilities

• Provide Tier 1–2 end-user support via tickets, chat, email, and remote sessions.
• Manage identity services including Okta, Entra ID, SSO, and MFA.
• Support and administer SaaS apps: M365, Slack, Zoom, 1Password, GitHub, Claude Enterprise, Workato.
• Deploy and maintain endpoints with Intune and related MDM tools.
• Develop scripts and automations to reduce manual work and improve workflows.
• Create IT documentation and knowledge base articles.
• Provide occasional support for Zoom Rooms and executive meetings.

Skills

3+ years IT support

macOS & Windows

Remote-first environment

Scripting & automation

Customer service

Tools

Microsoft 365

Teams

Slack

Zoom

Intune

Entra ID

Okta

SSO

MFA

Job description

Swooped is seeking a full-time IT Support Specialist to deliver end-user support and manage workplace tech, identity systems, SaaS apps, and endpoint management. This remote-first role supports a global workforce from the United States and emphasizes automation, documentation, and process improvements.

Responsibilities include Tier 1–2 support, IAM tasks (Okta/Entra ID, SSO/MFA), and managing tools like M365, Slack, Zoom, and Intune, with AI platforms in scope.