IT Support Specialist / AI Company

Motion Recruitment; San Jose (CA); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical Insurance

Dental & Orthodontia

Vision Benefits

401(k) match

Paid Sick Time

HSA

Life Insurance

Disability Insurance

Commuter Benefit

529 College Saver Plan

Job summary

Motion Recruitment Partners is seeking an IT Support Specialist to join a rapidly growing tech organization supporting AI infrastructure and cloud operations. This hybrid role is based in San Francisco or San Jose, CA with four days onsite and one day remote.

You will handle Tier 1–2 end-user support, manage endpoints and SaaS apps, document resolutions, and help scale support processes. Conversion to full-time is possible after 2–4 months based on performance.

Qualifications

• 2–4 years of experience in Help Desk, IT Support, Desktop Support, Service Desk, or Technical Support roles.
• Experience resolving Tier 1 and Tier 2 support tickets in a corporate or enterprise environment.
• Strong troubleshooting across Windows, macOS, Linux, and end‑user apps.
• Experience supporting hardware including laptops, desktops, peripherals, printers, and mobile devices.
• Ability to document incidents, resolutions, procedures, and knowledge base articles.

Responsibilities

• Provide Tier 1 and Tier 2 end-user support for hardware, software, access, and productivity tools.
• Troubleshoot and resolve escalated issues and tickets from standard queues.
• Manage user provisioning, deprovisioning, and password resets.
• Support laptops, mobile devices, conference room tech, and peripherals.
• Document incidents and maintain knowledge base articles; assist with onboarding and asset tracking.

Skills

Help Desk

IT Support

Desktop Support

Tier 1/2 Support

Windows

macOS

Linux

SaaS apps (Google Workspace, Microsoft

Ticketing systems

Tools

Jira Service Management

ServiceNow

Zendesk

Freshservice

Job description

For an IT Support Specialist opportunitiesrarelygetbiggerthanthis! We are looking to hire someone to join a rapidly growing technology organization supporting AI infrastructure and cloud computing operations. The role is focused on delivering exceptional end-user support, resolving Tier 1 and Tier 2 technical issues, managing IT assets, and ensuring employees are able to remain productive in a fast-paced, engineering-driven environment.

This is an opportunity to become a key member of an IT team supporting a highly technical workforce building next-generation technology platforms. The IT Support Specialist will serve as a primary point of contact for employee technical issues, providing hands‑on troubleshooting for endpoints, software, identity management systems, and productivity platforms. Successful candidates will gain exposure to cloud technologies, enterprise SaaS ecosystems, endpoint management solutions, and infrastructure operations while helping scale support processes for a rapidly growing organization.

Location:San Francisco, CA or San Jose, CA (Hybrid - 4 days onsite, 1 day remote)

Contract to Hire Duration: Conversion to FTE in 2 – 4 Months depending on performance

Required Skills & Experience

• 2 - 4years of experience in Help Desk, IT Support, Desktop Support, Service Desk, or Technical Support roles
• Experience resolving Tier 1 and Tier 2 support tickets in a corporate or enterprise environment
• Strong troubleshooting skills across Windows, macOS, Linux, and common end‑user applications
• Experience supporting hardware including laptops, desktops, peripherals, printers, and mobile devices
• Ability to document incidents, resolutions, procedures, and knowledge base articles

Desired Skills & Experience

• Experience supporting SaaS applications such as Google Workspace, Microsoft 365, Slack, Zoom, or similar platforms
• Familiarity with ticketing systems such as Jira Service Management, ServiceNow, Zendesk, or Freshservice
• Basic networking knowledge including TCP/IP, DNS, DHCP, VPN connectivity, and wireless troubleshooting
• Experience with account provisioning, password resets, group memberships, and user lifecycle management
• Strong customer service skills with a user‑first mindset
• Excellent verbal and written communication skills
• Ability to prioritize multiple support requests in a fast‑paced environment

What You Will Be Doing

Tech Breakdown

• Tier 1 End‑User Support & Ticket Resolution: 50%
• Tier 2 Troubleshooting & Escalations: 20%
• SaaS Administration & Account Management: 10%
• Endpoint Management & Device Support: 10%
• Identity & Access Management: 10%

Daily Responsibilities

• Respond to and resolve Tier 1 support requests involving hardware, software, access, and productivity tools
• Troubleshoot and resolve Tier 2 technical issues escalated from standard support queues
• Manage user provisioning, deprovisioning, password resets, and access requests
• Support laptops, mobile devices, conference room technology, and peripheral equipment
• Document incidents, maintain knowledge base articles, and update support procedures
• Assist with onboarding, offboarding, device deployment, and asset tracking processes
• Escalate complex infrastructure or engineering issues to appropriate teams and follow through to resolution

You will receive the following benefits:

• Medical Insurance - Four medical plans to choose from for you and your family
• Dental & Orthodontia Benefits
• Vision Benefits
• Health Savings Account (HSA)
• Health and Dependent Care Flexible Spending Accounts
• Voluntary Life Insurance, Long‑Term & Short‑Term Disability Insurance
• Hospital Indemnity Insurance
• 401(k) including match with pre and post‑tax options
• Paid Sick Time Leave
• Legal and Identity Protection Plans
• Pre‑tax Commuter Benefit
• 529 College Saver Plan

Motion Recruitment Partners (MRP) is an Equal Opportunity Employer. All applicants must be currently authorized to work on a full‑time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre‑employment screening. Accommodation will be provided in all parts of the hiring process as required under MRP’s Employment Accommodation policy. Applicants need to make their needs known in advance.