Remote IT Support Specialist – AI-Driven Ownership

Texas Sports Academy Main; Austin (TX); On-site; USD 42,000 - 70,000; Full time

Job summary

Texas Sports Academy is seeking an IT Support Specialist to keep technology running for students, families, and staff. You’ll own the support queue, manage accounts, and document how things work so problems stay solved. This is a remote role with real ownership from report to fix.

As the first line of support, you’ll onboard new users, assist with learning platforms, and use AI tools to research issues and draft guides. You’ll escalate complex problems with context to vendors or teammates.

Qualifications

• Own the support queue for students, families, and staff.
• Provision, update, and deactivate accounts across platforms.
• Onboard new students and staff with necessary tools.
• Write clear how-to guides and internal runbooks.
• Use AI tools to research issues and draft documentation.
• Escalate complex issues with proper context.
• Identify root causes to prevent recurring tickets.

Responsibilities

• Own the frontline support queue and ensure timely resolution of tickets.
• Administer user accounts and access controls across learning platforms.
• Onboard and verify new users before the first day of use.
• Create and maintain internal documentation and runbooks for common issues.

Skills

Ownership

IT Support

AI Tools

Learning Agility

Communication

Troubleshooting

Remote Work

Documentation

Job description

Texas Sports Academy is seeking an IT Support Specialist to keep technology running for students, families, and staff. You’ll own the support queue, manage accounts, and document how things work so problems stay solved. This is a remote role with real ownership from report to fix.

As the first line of support, you’ll onboard new users, assist with learning platforms, and use AI tools to research issues and draft guides. You’ll escalate complex problems with context to vendors or teammates.